Abigail Baatz
Cortez,Fl
Summary
Volunteer committed to collaborating with others to achieve common objectives. Cultured and friendly individual versed in providing clerical support and filing documentation. Commended for assisting with volunteer recognition activities and events to drive outreach. Passionate Volunteer with experience in several types of outreach initiatives. Energetic individual with compassionate nature and drive to serve local community. Offers in-depth knowledge of community resources and energy to tackle challenging demands. Motivated student seeking internship in marine biology to gain hands-on experience. Outgoing and friendly with a strong drive to succeed.
Overview
2
2
years of professional experience
Work History
Volunteer Mote
marine laboratory
05.2021 - Current
- Developed guest relationships to achieve prominent level of satisfaction
- Created tour programs with a focus on providing positive guest experiences
- Promote better understanding of information to guests, tourists, and travelers
- Researched topics that pertained to tour locations, adding such information on aquatic life and how to help them
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions
- Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors
- Entertained visitors and tourists with various props and signs to maximize engagement.
Volunteer
Braden River High School Band
- Raised funds for organization through community outreach initiatives
- Helped with prep, set up and breakdown of community and public events
- Set up tables and chairs and unloaded necessary equipment to prepare for events
- Organized volunteer schedules and duties to maximize productivity
- Operated cash register to process cash and credit card transactions through PayPal car readers etc
- Controlled portion sizes and garnishing to optimize cost controls
- Kept food storage and preparation equipment in good order to maximize safety and cost-efficiency of operations
- Received food orders from individuals and explained offerings
- Updated food displays, cases, and other customer-facing areas to increase sales of special items.
Hostess
Swordfish Grill And Tiki Bar
07.2022 - 07.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Used cash registers and credit card machines to cash out customers.
- Answered phone calls to take orders, give information and document reservations.
Swimming Instructor
Goldfish Swim School
07.2023 - Current
- Organized and taught swimming lessons to children aged 6 months to 13 years.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Took notes strengths and weaknesses of each child in class to track progress.
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Prepared equipment before each class class and stored items promptly after classes.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Adapted teaching techniques to different learning styles.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Collaborated with swim team coaches to develop successful training plans.
- Adapted classes to meet needs of participants with varying fitness levels.
- Encouraged participants to stay motivated and reach fitness goals.
- Assisted with marketing and promoting of classes and services.
Deck Supervisor
Goldfish Swim School
08.2023 - Current
- Documented and reported safety-related concerns or incidents.
- Kept operations in compliance with applicable local, state and federal safety and environmental regulations.
- Operated vessel at economic engine speeds per established policies.
- Maintained availability of vessel safety equipment and issued crew-specific PPE.
- Maintained and enhanced benchmark status with inspecting agencies.
- Completed frequent inspections, identified concerns and corrected problems independently.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees to keep everyone on same page and working toward established business goals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Braden River High School
Bradenton, FLAssociate of Arts - Marine Biology
State Collage of Florida
Bradenton, FL05.2025
2022
2021
2020
2019
Skills
- Emotional Awareness
- Deadline Adherence
- Team Collaboration
- Telephone and Email Etiquette
- Adaptability
- Document Management
- Attention to Detail
- Organized and Efficient
- Computer Skills
- Public Speaking
- Event Planning
- Community Service
- Relationship Building
- Professional Appearance
- Friendly and Outgoing
- Positive Attitude
- Verbal and Written Communication
- Data Evaluation
- Client Relations Strength
- Resource Coordination
- Facility Safety
- Adaptability and Dependability
- Educational Strategies
- Phone Inquiries
- Taking Messages
- Building Cleaning
- Telephone Etiquette
- Classroom Managment
Timeline
Deck Supervisor
Goldfish Swim School
08.2023 - Current
Swimming Instructor
Goldfish Swim School
07.2023 - Current
Hostess
Swordfish Grill And Tiki Bar
07.2022 - 07.2023
Volunteer Mote
marine laboratory
05.2021 - Current
Volunteer
Braden River High School Band
High School Diploma -
Braden River High School
Associate of Arts - Marine Biology
State Collage of Florida
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