ABIGAIL BALLANCE
Princess Anne,MD
Summary
Personal Loan Specialist with a unique set of solutions for every challenge. Well-equipped at helping clients decide on the right loan that fits their needs and budget. A true analytical person who focuses on customer service, efficiency, and achievement. With a highlighted skill in problem solving, flexibility, detailed and goal oriented, verbal/written communication, and being a collaborator.
Results-driven collections professional adept at managing overdue accounts and implementing effective collection strategies. Proven track record of reducing delinquency through strategic communication and negotiation. Known for collaboration and flexibility, ensuring team success and adaptability to changing needs while maintaining high standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Personal Loan & District Collection Specialist
ONEMAIN FINANCIAL
06.2021 - Current
- Produce results correlated to individual and branch sales goals.
- Collaborating with customers throughout the loan process and loan life cycle.
- Present loan approvals and optional insurance products based on customer needs and budget.
- Processed payments and applied to customer balances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
- Used skip tracing and other techniques to locate debtors.
Vice President Of Merchandise/Inventory Manager
MS FAMILY ENTERPRISES
04.2013 - 06.2021
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Coordinated with suppliers to guarantee timely delivery of inventory and materials.
- Developed and implemented policies and procedures for inventory management.
- Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
- Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
Education
No Degree - Interdisciplinary Studies
ECSU
Elizabeth City, NCHigh School Diploma -
Northeastern High School
Elizabeth City, NC08.2008
Skills
- Collections expertise
- Effective team player
- Relationship building
- Proficient in conflict management
- Problem-solving skills
- Customer service
- Comprehensive documentation skills
- Collaborative leadership
Certification
- Insurance Producer (Life) March 2023 to April 2026
- Credit Agent June 2021 to Present
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Personal Loan & District Collection Specialist
ONEMAIN FINANCIAL
06.2021 - Current
Vice President Of Merchandise/Inventory Manager
MS FAMILY ENTERPRISES
04.2013 - 06.2021
No Degree - Interdisciplinary Studies
ECSU
High School Diploma -
Northeastern High School
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