ABIGAIL BALLOS
Las Vegas,NV
Summary
Energetic and customer-driven Flight Attendant with dynamic safety and service skills. Expertise in working independently and as a team member, handling a wide variety of situations while remaining courteous to patrons, and quickly adapting to the requirements at hand. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness.
Overview
8
8
years of professional experience
Work History
Flight Attendant
Spirit Airlines Inc.
05.2023 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Shift Supervisor
Starbucks
08.2021 - 04.2023
- Acted with integrity, honesty and knowledge that promotes the culture, values, and mission of Starbucks.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Conducted routine inspections to check quality and compliance with established specifications.
- Anticipated customer and store needs by constantly evaluating environment and customers for cues.
- Created a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
- Delivered outstanding customer service to all customers by quickly responding to their needs.
- Executed store operations during scheduled shifts, to include organizing opening and closing duties.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Provided quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards
- Adhere to health, safety, and sanitation guidelines for all products.
- Follow all Starbucks operational policies and procedures to ensure the welfare and safety of all partners during each shift.
- Trained new employees and delegated daily tasks and responsibilities.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Shift Manager
Papa John's Franchise
09.2020 - 07.2021
- Managed a team of in store workers and delivery drivers
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Provided outstanding customer service to all patrons in store and over the phone
- Opened and closed the computer system and store according to Papa John’s operational standards
- Ordered, accepted, dated, and organized food shipments three times weekly.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Team Member
Papa John's Franchise
04.2020 - 09.2020
- Produced quality pizzas and other food while executing the store’s food handling processes and practices.
- Opened, cleaned, and closed store in a timely matter.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Sales Associate
Cedar Creek Pottery
01.2019 - 04.2020
- Opened, cleaned, and closed the pottery shop.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Shipped out custom orders and unpacked new shipment orders.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Lifeguard
Lincoln Military Housing
04.2016 - 08.2018
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Educated patrons on safety protocols and enforced safety rules.
- Provided friendly customer service to guests and addressed concerns.
- Conducted swim tests and assessed children’s ability to swim.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
Education
High School Diploma -
Cibola High School
Yuma, AZArizona Western College
Yuma, AZ08.2017
Skills
- Customer Service
- Strong Work Ethic
- First Aid/ Emergency Care
- Hospitality Service Expertise
- Food and Beverage Service
- Team Leadership
- Reliability and Punctuality
- Emergency Procedures
- Leadership Qualities
- Interpersonal communications
- Problem Solving
References
Available Upon Request
Timeline
Flight Attendant
Spirit Airlines Inc.
05.2023 - Current
Shift Supervisor
Starbucks
08.2021 - 04.2023
Shift Manager
Papa John's Franchise
09.2020 - 07.2021
Team Member
Papa John's Franchise
04.2020 - 09.2020
Sales Associate
Cedar Creek Pottery
01.2019 - 04.2020
Lifeguard
Lincoln Military Housing
04.2016 - 08.2018
High School Diploma -
Cibola High School
Arizona Western College