Abigail Banda
Joliet,ILLINOIS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Fairmont Chicago Millennium Park
05.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivering outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managing high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software (Opera Cloud) reducing conflicts or double-bookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Cashier Team Lead
Marshalls
08.2020 - 04.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained team members on cash register operation and cash handling.
Education
GED - Philosophy of Law
Lewis University
Romeoville, ILSkills
- Customer Service
- Cash Handling
- Qualified in using Opera Cloud
- Processing refunds and payments through Secure pay (Credit card authorization form)
- Microsoft Office (Word, Excel, Powerpoint, Internet, etc)
- Problem Solving
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Fairmont Chicago Millennium Park
05.2022 - Current
Cashier Team Lead
Marshalls
08.2020 - 04.2022
GED - Philosophy of Law
Lewis University
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