Summary
Overview
Work History
Education
Skills
Timeline
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Abigail Bandy

Abigail Bandy

Johnstown,CO

Summary

Experienced customer service professional with exceptional communication skills, a passion for helping others, and a proven track record of delivering outstanding customer experiences. A proactive and positive problem solver dedicated to exceeding customer expectations and driving satisfaction and loyalty for your organization.

Overview

3
3
years of professional experience

Work History

Lead Receptionist/Esthetician

Xanadu Med Spa
01.2023 - Current
  • Provided friendly greetings and departures to clients, fostering a welcoming atmosphere and overall enhancing customer experience
  • Contributed to marketing efforts by promoting services and specials through various channels, including social media platforms and promotional materials
  • Responded promptly to phone calls, emails, and text messages, addressing inquiries and scheduling requests with accuracy and courtesy
  • Managed daily front desk operations and delegated tasks to maintain smooth office workflow
  • Collaborated with management to implement new front desk procedures and improve overall office organization
  • Highly efficient in EMR and Microsoft programs
  • Proficiently executed a variety of specialty facials tailored to individual skin types and concerns such as: hydrafacial, oxygeneo, chemical peels, dermaplane, microdermabrasion
  • Demonstrated skills in waxing & tinting procedures, delivering precise and comfortable experiences for eyebrow & eyelash enhancements

STORE MANAGER

Peace, Love, and Little Donuts
01.2023 - 04.2024
  • Successfully managed, hired, scheduled, and trained a team of 10 staff members, fostering a cohesive and productive work environment
  • Maintained up-to-date knowledge of safety and sanitation regulations, ensuring compliance within the workplace to guarantee the well-being of both staff and customers
  • Oversaw inventory management and receiving processes, maintaining accurate records and optimizing stock levels to meet operational needs
  • Provided leadership and guidance to staff members, creating a culture of teamwork, professionalism, and continuous improvement
  • Demonstrated strong financial acumen by effectively balancing cash registers and safes, accurately depositing money, upholding financial integrity and accountability
  • Spearheaded comprehensive community outreach programs, establishing valuable partnerships

OFFICE MANAGER

Pool and Spa Company
04.2022 - 01.2023
  • Maintained meticulous records by logging receipts and creating journal entries for tax purposes, ensuring accuracy and compliance with accounting regulations
  • Facilitated smooth project operations by pulling permits in multiple counties, navigating regulatory requirements efficiently to secure necessary approvals
  • Cultivated positive client relationships by sending personalized welcome letters, demonstrating a commitment to exceptional customer service
  • Coordinated inspections with county officials to ensure regulatory compliance and project progress, proactively addressing any issues that arose
  • Conducted thorough consultations with clients, understanding their needs and preferences to provide tailored solutions and recommendations
  • Promoted effective communication with vendors, negotiating terms and managing expectations to ensure timely delivery of goods and services
  • Renewed permits and licenses as required, staying proactive in compliance efforts to support ongoing business operations

Education

Associate Degree in Nursing -

Front Range Community College
Fort Collins, CO
08-2027

Licensed - Esthetics

Cheeks Beauty Academy
Loveland, CO
12-2021

Health Studies

College of Southern Idaho
Twin Falls, ID
01-2019

Skills

  • Skilled in Booker Mindbody, Wellness Living, Podium, TouchMD, and ZipWhip programs
  • Highly reliable and timely
  • Excellent communication
  • Leadership
  • Quick learner
  • Stellar customer service
  • Organization & attention to detail
  • Multi tasking & time management
  • Problem solving & conflict resolution

Timeline

Lead Receptionist/Esthetician

Xanadu Med Spa
01.2023 - Current

STORE MANAGER

Peace, Love, and Little Donuts
01.2023 - 04.2024

OFFICE MANAGER

Pool and Spa Company
04.2022 - 01.2023

Associate Degree in Nursing -

Front Range Community College

Licensed - Esthetics

Cheeks Beauty Academy

Health Studies

College of Southern Idaho

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Abigail Bandy