Abigail Barr
Bolton,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Freelance Writer
The Bolton Independent
05.2024 - Current
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.
- Interviewed individuals by phone, video chat and in-person to write news stories.
- Generated ideas for new content series or formats based on audience interests and market trends.
Stay-At-Home Parent
Self-Employed
01.2017 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Partner Management Specialist
INTRONIS - BARRACUDA MSP
09.2013 - 12.2016
- Maintain the good health of 450 Existing Partner Accounts by fostering good relationships
- Reduce Churn of Installed Base and maintain CMRR
- Renegotiate and Manage Partner Reseller Agreements for Existing Partners
- Manage weekly and monthly reports of Opportunities (upgrades and downgrades), credit Requests, transfers, and cancellations to report to the VP of Partner Success and CFO
- Collaborate with Finance to minimize accounts with collection issues
- Define and implement workflow with Sales, Support and Marketing for engaging with Partner Management Team
- Escalate Support Issues to Manager of Technical Support or Product Management for status updates and resolution
- Record and Manage Phone Tree and Auto Attendant messaging and routing.
Client Relationship Specialist
J2 Global, CampaignerCRM
07.2012 - 09.2013
- 144 (64%) new customer implementations during tenure, on average 33 (22%) were currently in active implementation
- Conduct Weekly Webinars “Introduction to CampaignerCRM” for new prospects to demonstrate features and capabilities of the product
- Conduct Implementation meetings with new customers to assist them in setting up and using their CRM and making it work efficiently for their team
- Provide specialized training to end-users
- Work with customers and their site users to maximize the efficiency of their CRM site for ease-of-use
- Provide ongoing support to over 350 active customers to help them develop their CRM site for their growing needs
- Act as Sales Engineer during discussions with prospective customers and trial users to assist the Sales team in answering specific questions and providing solutions for customers
- Assist and Execute training program for Sales team
- Provide and edit content for CampaignerCRM knowledge base including Help Menu Articles, How-To Guides, and Getting Started Videos
- Tier 2 Level Support for customer issues
- General Account Management and provide assistance to the Sales and Billing departments for changes to a customer’s subscription
- Report enhancement and issue reports from customers to Engineering and Development
- Act as primary CRM administrator on an internal basis, managing data clean up and streamlining data entry.
Customer Support Coordinator
STREETSMART TECHNOLOGY, LLC
01.2011 - 05.2012
- Provided support to clients
- Reduced turnaround time on customer service issues by 25%
- Provided training and ongoing support to clients for the use of the company web portal and handheld devices
- Generated daily list of parking spaces with known issues that require maintenance
- Turned a 2 hour procedure into a 45 minute procedure
- Analyzed parking statistics to assist in diagnosing system errors
- Assisted Development team in identifying and correcting web portal and handheld device issues and bugs
- Identified over 50 bugs and assisted in correcting 68% of the errors
- Created user manuals and provided training to 12 colleagues for use of CRM, company SharePoint website, company web portal and handheld devices
- Provided ongoing support for troubleshooting and general use
- Analyzed parking statistics to create customized reports for clients.
Operations Manager- LEAD CONVERSION PLUS
INTEGREATED MEDIA SOLUTIONS
02.2010 - 12.2010
- Became inaugural supervisor and managed a staff of 8 tele-sales agents and 2 data entry employees
- Supervised day to day activities within the call center, its phone agents, and clerical employees
- Communicate program overview, goals & objectives, call script and expectations for each campaign to all tele-sales agents
- Ran campaign orientation meetings with client and Agents
- Interviewed new employees and train new and existing tele-sales agents on new telemarketing scripts
- Created and edit call scripts
- Maintained and updated CRM software for all telemarketing accounts
- Increased monthly call activity by 71% by utilizing CRM software
- Generated call reports and activity reports for clients
- Increased number of calls made per day by 43% by creating goals for each Tele-sales agent
- Acted as a client service liaison to telemarketing clients regarding campaign status and performance improvement recommendations
- Increased customer retention rate by 28%
- Managed data entry projects for input into the CRM
- Changed data entry process flow to reduce cost of mailing materials for data entry by 89%
- Identified database errors to Development team and assist in updates and enhancements to the CRM software
- Forecasted disbursement of available telemarketing call hours to General Manager
- Provided administrative support to General Manager of Lead Conversion Plus.
Realtor Associate
CENTURY 21 MACK MORRIS IRIS LURIE INC
08.2010 - 11.2010
- Assist homeowners with the sale of their house
- Assist potential buyers or renters with the purchase or lease of a home
- Showing properties to potential buyers and renters by appointment or open house
- Creating direct marketing materials for open houses
- Creating listings and writing listing advertisements
- Providing senior associates with administrative support.
Realtor Associate
DINEEN REALTY
08.2009 - 08.2010
- Assist homeowners with the sale of their house
- Assist potential buyers with the purchase of a home
- Assist renters with obtaining a lease or rental property
- Showing properties to potential buyers and renters
- Creating listings and writing advertisements.
Temporary Employee/ Customer Service Representative
ANCHOR STAFFING
09.2009 - 02.2010
- Informed customers of their delivery appointment date, time and required delivery instructions
- Completed data entry of driver manifest from previous day’s deliveries including mileage, driver notes and delivery arrival/ departure time
- Notified the trucking company of cancelled deliveries for re-routing driver’s manifest.
Loss Sensitive Analyst- Dispute Resolution Unit
AIG - Commercial Insurance
10.2004 - 07.2009
- Created inventory and tracking system for approximately 1100 dispute files and began a system for generating reports to increase number of resolved disputes by 15% per month
- Researched and resolved disputes related to insurance billing
- Corrected accounting errors with accounting department or program errors with underwriting department
- Discussed and explained errors and corrections to clients and colleagues
- Provided training to 25 colleagues for use of newly updated loss claim databases
- Acted as a consultant to help design, test and implement new billing method
- Recommended correcting entries to Accounting, Collections, and Billing departments when necessary.
Education
Bachelor of the Arts - Psychology
Rutgers University-(Douglass College)
New Brunswick, NJ05.2004
Skills
- Training- Experience training both colleagues and clients using Microsoft Office, company specific software and CRM software
- Technical- Experience using Microsoft Office Suite applications Excel, Word, PowerPoint, Access
- Operational - Experience restructuring CRM software like Salesforcecom for more efficient customer use and meaningful reporting
- Communication- Good speaking voice and able to convey thoughts and ideas easily through written and verbal presentations
- Customer Service -Able to maintain an excellent working relationship with clients as well as colleagues
- Personal Strengths- Advanced problem-solving skills, and able to work easily independently and in groups Able to multi-task, keep organized files, set time management goals and meet deadlines Adaptable to changing work process flow and environment
- Problem-Solving
- Time Management
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Calm Under Pressure
- Strong research skills
- Idea Brainstorming
Licenses Affiliations
- New Jersey Real Estate Salesperson License (2009-2011)
- Delta Gamma Fraternity, Epsilon Psi
Awards
- Intronis Recognition Award, Q4 2013
- Campaigner Team Recognition Award, Q4 2012
References
References will be provided upon request
Timeline
Freelance Writer
The Bolton Independent
05.2024 - Current
Stay-At-Home Parent
Self-Employed
01.2017 - Current
Partner Management Specialist
INTRONIS - BARRACUDA MSP
09.2013 - 12.2016
Client Relationship Specialist
J2 Global, CampaignerCRM
07.2012 - 09.2013
Customer Support Coordinator
STREETSMART TECHNOLOGY, LLC
01.2011 - 05.2012
Realtor Associate
CENTURY 21 MACK MORRIS IRIS LURIE INC
08.2010 - 11.2010
Operations Manager- LEAD CONVERSION PLUS
INTEGREATED MEDIA SOLUTIONS
02.2010 - 12.2010
Temporary Employee/ Customer Service Representative
ANCHOR STAFFING
09.2009 - 02.2010
Realtor Associate
DINEEN REALTY
08.2009 - 08.2010
Loss Sensitive Analyst- Dispute Resolution Unit
AIG - Commercial Insurance
10.2004 - 07.2009
Bachelor of the Arts - Psychology
Rutgers University-(Douglass College)