Abigail Bauer
BLAIRSTOWN,NJ
Summary
Relationship Banker at First Hope Bank with a proven track record in relationship building and customer satisfaction. Skilled in cash handling and critical thinking, I enhance client loyalty through exceptional service and effective problem resolution. Trained staff to elevate team performance, contributing to a collaborative and efficient banking environment.
Overview
5
5
years of professional experience
Work History
Relationship Banker
First Hope Bank
09.2022 - Current
- Developed and maintained strong client relationships to enhance customer satisfaction and loyalty.
- Assisted clients with account openings, transactions, and inquiries to ensure seamless banking experiences.
- Educated customers on financial products and services to support informed decision-making.
- Trained new staff on best practices in customer service and banking procedures, fostering a collaborative team environment.
- Resolved customer complaints and disputes to maintain customer relationships.
- Actively participated in community events to promote bank services, expanding market reach.
Cashier
Applegreen
11.2021 - 08.2022
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
- Assisted in inventory management, restocking shelves to maintain optimal product availability.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on register operations and customer service best practices to ensure consistency.
- Maintained cleanliness and organization of the work area to uphold store standards and enhance customer satisfaction.
Cashier
McDonald's
10.2020 - 06.2021
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front of house.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Associate of Arts - Psychology
Northampton Community College
Bethlehem, PA05-2026
Skills
- Relationship building and management
- Customer service-oriented
- Recordkeeping requirements
- Cash handling
- Creative thinking
- Proficient in Xperience and Argo
- Critical thinking
- Organizational skills
- Teamwork and collaboration
- Decision-making
- Time management
- Attention to detail
Timeline
Relationship Banker
First Hope Bank
09.2022 - Current
Cashier
Applegreen
11.2021 - 08.2022
Cashier
McDonald's
10.2020 - 06.2021
Associate of Arts - Psychology
Northampton Community College