Abigail Baxley
Houston,TX
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Bartender Shift Manager
Bar Louie - La Cantera
02.2021 - 11.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
- Polished glassware, bussed tables, and removed debris to keep customer areas clean.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
Server Shift Leader
Chillies
02.2018 - 08.2021
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Created incentive-based performance tracking systems to encourage positive and energetic service execution.
Cashier Team Lead
Ulta Beauty Inc.
09.2016 - 02.2017
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Banking Assistant
Texas Capital Bank
01.2013 - 02.2016
- Advised customers of products and services and assisted bankers in delivering superior customer service.
- Maintained confidentiality of private banking information with discretion, diplomacy and professionalism.
- Managed customer service inquiries and pinpointed and implemented proper path to resolution.
- Gathered due diligence information for loan document preparation, ordered title work appraisals and secured collateral data from lender.
Education
Cosmetology -
San Antonio College
San Antonio, TX09.2014
Skills
- Customer Preferences
- Handling Difficult Customers
- Custom Orders
- Alcohol Ordering
- Dining Room Management
- Food and Beverage Management
- Sales Expertise
- Timely Food Delivery
- Responsible Alcohol Service
- Serve Customers
- Safe Food Handling Procedures
Timeline
Bartender Shift Manager
Bar Louie - La Cantera
02.2021 - 11.2023
Server Shift Leader
Chillies
02.2018 - 08.2021
Cashier Team Lead
Ulta Beauty Inc.
09.2016 - 02.2017
Banking Assistant
Texas Capital Bank
01.2013 - 02.2016
Cosmetology -
San Antonio College