Abigail Berger
Salem,IL
Summary
Dedicated and results-driven customer service professional with over 5 years of experience in providing exceptional service to clients across various industries. Skilled in building strong customer relationships, resolving inquiries and complaints, and exceeding performance targets. Adept at efficiency maintaining a positive attitude in fast-paced environments, Seeking to bring my strong communication and problem solving skills to a customer service role where I can contribute to enhancing customer satisfaction and loyalty.
Overview
9
9
years of professional experience
Work History
Inspection Technician
Opus Inspection Technologies
10.2023 - 08.2024
- Maintained detailed inspection records, ensuring proper documentation of all procedures and results.
- Ensured compliance with industry standards and regulations through meticulous attention to detail during every inspection conducted.
- Rejected unacceptable items and recommended corrective actions.
- Followed standard operating procedures for inspections and tests.
Receptionist/Optometric Technician
Family Eye Care of O'Fallon
01.2023 - 10.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Cashier
Jan's Hallmark
04.2021 - 01.2023
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Stocked, tagged and displayed merchandise as required.
- Greeted customers entering store and responded promptly to customer needs.
Sterile Processing Technician
SSM Healthcare
09.2020 - 04.2021
- Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
- Wrapped trays, instrument packs, and sets.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.
- Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
Certified Nursing Assistant
SSM Healthcare
06.2015 - 08.2020
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Education
High School Diploma -
Sandoval High School
Sandoval, IL05-2014
Skills
- Attention to Detail
- Dependable and Responsible
- Time Management
- Multitasking
- Critical Thinking
- Organizational Skills
- Problem Resolution
- Scheduling appointments
- Customer Relations
- Payment Processing
Timeline
Inspection Technician
Opus Inspection Technologies
10.2023 - 08.2024
Receptionist/Optometric Technician
Family Eye Care of O'Fallon
01.2023 - 10.2023
Cashier
Jan's Hallmark
04.2021 - 01.2023
Sterile Processing Technician
SSM Healthcare
09.2020 - 04.2021
Certified Nursing Assistant
SSM Healthcare
06.2015 - 08.2020
High School Diploma -
Sandoval High School
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