Abigail Billeaud

Office Manager

Charters, Etc. LLC

01.2015 - 05.2025

Supervised and motivated staff by recognizing and rewarding individual achievements, maintaining a positive attitude, encouraging creativity and delegating tasks appropriately
Assisted in organizing and overseeing assignments to drive operational excellence.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
Optimized office space utilization, leading to more efficient and productive work environment.
Increased customer satisfaction by developing effective client feedback system that led to service improvements.
Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Led office operations, ensuring efficient workflow and resource allocation.
Enhanced administrative processes, improving overall office productivity.