Abigail Blalock
Dublin,PA
Summary
- Dynamic financial professional with a proven track record at Bank of America, excelling in branch operations and team development.
- Proficient bank management professional offering an organized and driven approach. Familiar with tracking metrics, generating reports and giving presentations to senior management. Talented sales leader and customer service expert.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Assistant Financial Center Manager
Bank of America
01.2024 - Current
- Implemented policies to improve efficiency and team performance.
- Built and led high-performance team focused on achieving sales and service goals.
- Collaborated with internal business partners to deliver cohesive banking experience to customers.
- Developed strategic plans for day-to-day financial operations.
Relationship Banker
Bank of America
10.2022 - 01.2024
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Analyzed customers' financial information to deliver personalized account guidance.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
Call Center Representative
Bank of America, Customer Service Contact Centers
05.2021 - 10.2022
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Increased efficiency and team productivity by promoting operational best practices.
- Investigated and resolved accounting, service and delivery concerns.
- Met customer call guidelines for service levels, handle time and productivity.
Client Service Representative
Bank of America
05.2019 - 05.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
High School Diploma -
Pennridge High School
06-2017
Skills
- Branch operations
- Workflow optimization
- Budget planning
- Team development
- Team coaching
Timeline
Assistant Financial Center Manager
Bank of America
01.2024 - Current
Relationship Banker
Bank of America
10.2022 - 01.2024
Call Center Representative
Bank of America, Customer Service Contact Centers
05.2021 - 10.2022
Client Service Representative
Bank of America
05.2019 - 05.2021
High School Diploma -
Pennridge High School
Similar Profiles
Yaquelin GuevaraYaquelin Guevara
Relationship Manager Business Owner Specialist at Bank Of AmericaRelationship Manager Business Owner Specialist at Bank Of America
Nicholas ShakanNicholas Shakan
Vice President, Portfolio Manager at Bank of America Private BankVice President, Portfolio Manager at Bank of America Private Bank
DEVI SITHDEVI SITH
Operations Consultant at Bank of AmericaOperations Consultant at Bank of America
AUSTIN MONREALAUSTIN MONREAL
Relationship Banker at Bank of AmericaRelationship Banker at Bank of America
Angelina PictonAngelina Picton
Debt Collection Specialist at Univest BankDebt Collection Specialist at Univest Bank