Abigail Boriotti
Conyers
Summary
Over a decade of professional experience in customer service, 5 years of clerical work, and 3 years of business management. Proven ability to excel in high stress and high-volume work environments while maintaining exceptional attention to detail and delivering outstanding results. Adept at building strong client relationships, streamlining processes, and driving operational efficiency.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Sherwin-Williams Paint Store
01.2024 - Current
- Establish new commercial accounts for businesses, driving revenue growth and expanding market presence.
- Verifiy employee schedules and time cards to ensure compliance with time and attendance protocols.
- Analyze business data to find cost saving opportunities and strategies for customer growth.
- Maintain strong client relationships through weekly follow-up calls, providing updates on events and staying updated on upcoming client projects.
- Train all incoming staff on the POS system, product knowledge, and safety guidelines to ensure smooth integration onto the team.
ASM Training Program
Sherwin-Williams Paint Store
02.2023 - 12.2023
- Developed in-depth knowledge of Sherwin-Williams products to provide expert guidance and solutions for customers.
- Engaged with customers to understand their needs and deliver tailored recommendations, ensuring high satisfaction.
- Collaborated with various store managers to learn operational skills and gain insight into the responsibilities of an assistant manager.
Member Engagement Advocate
UnitedHealthcare Hearing
09.2021 - 11.2022
- Led independent projects focused on improving customer retention and analyzing purchasing trends to identify growth opportunities.
- Managed customer outreach, consultations, and payment processing to ensure a seamless experience.
- Trained new employees on office procedures and Salesforce technology, enhancing team efficiency and system adoption.
Education
Bachelor of Arts -
The College of New Jersey
Ewing, NJSkills
- Problem-solving
- Staff management
- Customer service and engagement
- Inventory control
- Attention to detail
- POS systems
- Time management
- Hiring and training
Timeline
Assistant Store Manager
Sherwin-Williams Paint Store
01.2024 - Current
ASM Training Program
Sherwin-Williams Paint Store
02.2023 - 12.2023
Member Engagement Advocate
UnitedHealthcare Hearing
09.2021 - 11.2022
Bachelor of Arts -
The College of New Jersey