ABIGAIL JOHNSON
Great Falls,Montana
Summary
I have a strong background in customer service and extensive knowledge of policies, procedures, and regulations related to cash handling and customer relations. I am a strong communicator with the ability to remain calm in stressful situations. I am resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
5
5
years of professional experience
Work History
Store Checker
DECA Commissary
Great Falls, MT
12.2023 - Current
- 32 hrs/week
- Performed regular price checks to ensure accuracy of product pricing.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Regularly checked display areas for neatness, organization, replenishment needs, and compliance with promotional guidelines.
- Checked expiry dates on food items and removed expired products from shelves.
Custodian
Malmstrom Air Force Base Exchange
Great Falls, Mt
03.2022 - 08.2022
- 30 hrs/week
- Cleaned restrooms, lobbies, and other high-traffic spaces to meet sanitary regulations
- Kept custodian equipment and machinery in working condition
- Cleaned and maintained all areas of the building, including offices, restrooms, and public spaces with attention to detail
- Responded promptly to requests from staff for maintenance work or emergency repair services
- Swept, mopped, vacuumed, scrubbed, waxed, and polished floors using appropriate equipment
- Calculated supplies needed to keep cleaning and sanitizing equipment stocked.
Cashier
Zaxby's
Indianapolis, IN
08.2020 - 12.2021
- 32 hrs/week
- Assisted customers with product selection, inquiries, and order customization requests
- Resolved customer concerns to meet unique needs and boost satisfaction
- Maintained high standards of customer service during high-volume, fast-paced operations
- Assisted customers with locating products throughout the store and provided product knowledge information as needed
- Built positive relationships with customers by providing friendly and helpful service
- Answered incoming calls promptly and professionally following established guidelines.
Cashier
Steak N Shake
Indianapolis, IN
01.2020 - 04.2020
- 30 hrs/week
- Provided efficient and courteous service to customers
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves, and windows
- Helped restock shelves when necessary to maintain an organized display area
- Resolved customer complaints professionally in accordance with company policy
- Kept up-to-date on new products, services, promotions, and pricing structures.
Education
High school diploma -
Insight school of indiana
12.2021
Skills
- Customer Service
- Time Management
- Money Handling
- Cash Register Systems
- Refunds and Exchanges
- Customer Assistance
- Store Opening and Closing
- POS Systems
References
References available upon request
Timeline
Store Checker
DECA Commissary
12.2023 - Current
Custodian
Malmstrom Air Force Base Exchange
03.2022 - 08.2022
Cashier
Zaxby's
08.2020 - 12.2021
Cashier
Steak N Shake
01.2020 - 04.2020
High school diploma -
Insight school of indiana