Abigail Bright
Arcanum
Summary
Compassionate healthcare professional dedicated to enhancing patient access and support through effective communication and customer service. Proven ability to collaborate with interdisciplinary teams while adapting to diverse patient needs, leveraging a strong background in EPIC and patient care.
Overview
3
3
years of professional experience
1
1
Certification
Work History
State Tested Nursing Assistant (STNA)
Clipboard Health
06.2025 - Current
- Provide quality patient care in various nursing home and long-term care settings.
- Assist residents with activities of daily living (ADLs), including bathing, dressing, grooming, and mobility.
- Adapt quickly to new facilities, workflows, and patient populations.
- Communicate effectively with healthcare teams to ensure continuity of care.
- Maintain accurate documentation while following facility policies and procedures.
State Tested Nursing Assistant (STNA)
Briarwood Village
Coldwater
09.2023 - Current
- Assist residents with daily living activities including bathing, toileting, dressing, mobility, and feeding.
- Support residents in maintaining comfort, dignity, and independence.
- Perform range-of-motion exercises and assist with ambulation.
- Build positive relationships with residents and family members through compassionate communication.
- Observe and report changes in resident conditions to nursing staff.
Patient Care Technician (Med-Surg/Oncology)
Reid Health
Richmond
01.2024 - 12.2024
- Provided direct patient care for medical-surgical and oncology patients.
- Facilitated bathing, toileting, mobility, and personal hygiene to enhance patient comfort and dignity.
- Worked collaboratively with nurses and healthcare providers to support patient care plans.
- Addressed patient call lights and requests promptly to ensure timely support and care.
- Collected and documented patient information in EPIC.
- Provided compassionate care while upholding patient privacy and safety standards.
Education
High School Diploma -
Arcanum High School
Arcanum01-2016
Skills
- Patient Support & Advocacy
- Healthcare Administration
- EPIC Electronic Medical Records
- Data Entry & Documentation
- Appointment Coordination
- Customer Service
- Telephone Communication
- Microsoft Office Suite
- Microsoft Excel
- Time Management
- Problem Solving
- Team Collaboration
- HIPAA Awareness
- HIPAA Awareness
Certification
- State Tested Nursing Assistant (STNA)
- CPR Certified
- Valid Driver's License
Tailored Objective
Seeking a remote Patient Access Concierge position where I can utilize my healthcare background, customer service expertise, EPIC experience, and strong communication skills to provide exceptional support to patients while helping streamline access to healthcare services.
Additional Qualifications
- Experienced working with diverse patient populations.
- Strong verbal and written communication skills.
- Comfortable with remote communication tools and technology.
- Proven ability to remain organized, empathetic, and professional in fast-paced environments.
- Experienced in handling sensitive and confidential information.
Timeline
State Tested Nursing Assistant (STNA)
Clipboard Health
06.2025 - Current
Patient Care Technician (Med-Surg/Oncology)
Reid Health
01.2024 - 12.2024
State Tested Nursing Assistant (STNA)
Briarwood Village
09.2023 - Current
High School Diploma -
Arcanum High School