Summary
Overview
Work History
Education
Skills
Professional Skills
Languages
Certification
Technical Skills
Timeline
Receptionist

Abigail Brito

Brooklyn,NY

Summary

Enthusiastic customer service expert with five years of experience responding to all manner of customer inquiries. Knowledgeable receptionist, skilled in retail customer service and cashier. Passionate about building strong customer relationships and overall ensuring that customers have a positive, satisfied experience.


Overview

5
5
years of professional experience
1
1
Certification

Work History

Receptionist

Elara Caring
Queens, NY
03.2020 - 07.2021
  • Ability to work independently or as team player.
  • Operated multi-line telephone system to independently handle over 40+ calls each day.
  • Entered daily data in computer systems and documented applicants information such as home health aide certification, references, Identification, social security etc.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Processed paper work for new residents, communicating with family, doctor, insurance company, etc.
  • Scheduled and confirmed appointments.
  • Understanding of confidentiality policies and regulations.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.

Cashier

Food Bazaar
Brooklyn, NY
02.2018 - 02.2019
  • Counted money in cash drawers at beginning of shifts to ensure that amounts were correct and that there was adequate change.
  • Maintained knowledge of weekly ads, advertised specials and other promotions.
  • Ensured that all guests received warm greetings at register and packaged customers purchases in orderly fashion.
  • Responded to customer needs providing product information aisle locations back stock checks and price verifications.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Collected and authorized payments of guests.
  • Greeted over 30+ patients per day.

Job Sales associate/Cashier

Jimmy Jazz
Brooklyn, NY
01.2017 - 01.2018
  • Served customers, provided advice and assistance, and ensured sales targets were achieved.
  • Greeted over 20+ customer per day.
  • Answered customers' questions, and provided information on procedures or policies.
  • Accurately maintained all cash handling at registers.
  • Maintained clean and orderly checkout areas and completed other general cleaning duties, such as mopping floors and emptying trash cans.
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Collected and authorized payments of guests.
  • Completed inventory counts and ordered merchandise.

Cashier/Cooker

Burger King
Brooklyn, NY
07.2015 - 10.2016
  • Communicated with customers regarding orders, comments and complaints.
  • Accepted payments from customers, and made change as necessary.
  • Requested and recorded customers orders, and computed bills using cash registers, multi counting machines, or pencil and paper.
  • Collected and authorized payments of guests.
  • Cooked and prepared foods and monitored food production according to quality and sanitation standards.
  • Monitored and replenished food and supplies stock at counter, in customer dining area and in food preparation area.
  • Worked well with teammates and accepted coaching from management team.
  • Worked front counter, drive-thru and other areas.
  • Supported great dining and meal experiences for guests.
  • Maintained cash drawer of $300 or more per shift

Education

Some College (No Degree) - Liberal Arts

Medgar Evers College of The City University of New York
Brooklyn, NY

High School Diploma -

El Puente Academy For Peace And Justice
Brooklyn, NY
06.2016

Skills

  • Visitor and Customer Relations
  • Computer Proficiency
  • Multi-Line Phone Systems
  • Reliable and Punctual
  • Leadership experience
  • Software proficiency
  • Communication skills
  • Bilingual Customer Support
  • Customer service skills
  • Problem-solving abilities
  • Microsoft Office expertise
  • Public speaking skills

Professional Skills

  • Outstanding organizational, professionalism, multitasking, and problem solving abilities.
  • Excellent communication skills with a focus on team-building and costumer relations.
  • Proficient on Microsoft Office (Word, Excel, Power Point) and Google Suite (Docs, Sheets, Slides).
  • Persuasive Speaking Skills, expressing empathy, and a "people first" attitude.

Languages

English
Native or Bilingual
Spanish
Full Professional

Certification

  • Certified Lash Technician, Zazen Beauty - 2022

Technical Skills

  • Computer Skills.
  • Video conferencing software.
  • Software proficiency.
  • Browser.
  • Typing skills.
  • MS office.
  • Google drive.

Timeline

Receptionist

Elara Caring
03.2020 - 07.2021

Cashier

Food Bazaar
02.2018 - 02.2019

Job Sales associate/Cashier

Jimmy Jazz
01.2017 - 01.2018

Cashier/Cooker

Burger King
07.2015 - 10.2016

Some College (No Degree) - Liberal Arts

Medgar Evers College of The City University of New York

High School Diploma -

El Puente Academy For Peace And Justice

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Abigail Brito