Abigail Brown
Lamar,MO
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
5
5
years of professional experience
Work History
Team Leader
H & R Block Tax Services
01.2023 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Assistant Manager
Jill Hartgrave Daycare
10.2020 - 12.2022
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Kept children between ages of 1 and 10 safe and secure with vigilant oversight.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Receptionist
Bluegreen Vacations
05.2019 - 11.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Bachelor of Science - Accounting And Business Management
Columbia Southern University
Orange Beach, AL05.2029
Skills
- Client Service
- Quality Improvement
- Employee Evaluation
- Work Planning
- Documentation and Reporting
- Mentoring
- Complaint Resolution
- Daily Workflow Improvement
- Teamwork and Collaboration
- Cash Handling
Timeline
Team Leader
H & R Block Tax Services
01.2023 - Current
Assistant Manager
Jill Hartgrave Daycare
10.2020 - 12.2022
Receptionist
Bluegreen Vacations
05.2019 - 11.2021
Bachelor of Science - Accounting And Business Management
Columbia Southern University