Abigail Browning
Hazel Park,MI
Summary
Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Meticulous Billing Clerk aiming to leverage 2.5 years of industry success. Adept in invoice management and collections with a drive for maintaining accuracy and efficiency in high-volume atmospheres.
Overview
6
6
years of professional experience
Work History
Invoicing Specialist
Universal Logistics
08.2022 - Current
- Conducted training across several departments on invoiced accounts and their processes for accurate record keeping. Cutting down the Intermodal Invoicing training from 5 days to just 3 days and a half.
- Preemptively assisted in department needs, such as collaborating with the collections team.
- Created and updated training material.
- Managed the backlog of overdue and current invoices that had not been processed.
- Performed account reconciliations regularly to ensure all invoices were paid correctly.
- Resolved customer disputes and inquiries regarding billing accuracy issues promptly.
- Utilized software programs such as QuickBooks and Excel to manage invoices and payments.
- Input bills into multiple systems to generate invoices.
- Compiled, verified, and sorted information from bills to prepare source data for computer entry.
- Identified and traced sources of billing errors, providing corrective action instructions.
- Improved customer satisfaction with timely and accurate invoicing, addressing inquiries promptly and professionally.
- Enhanced invoice accuracy by meticulously reviewing and verifying data before submission.
- Managed high-volume invoices, up to 400 a day, ensuring proper coding and approval before processing payments.
- Verified the accuracy of accounts payable payments, resulting in a 25% reduction in payment errors and check reissues.
Data Entry - Invoicing Clerk
Universal Logistics
10.2021 - 08.2022
- Audited and processed daily, weekly, and monthly invoices.
- Consistently in communication with customers.
- Drafted and processed invoices in Excel, ensuring the accuracy of data.
- Conducted daily payroll auditing for drivers.
- Printed, separated, and distributed invoices to the appropriate customers.
- Promptly responded to general inquiries from customer service representatives, operations team members, sales personnel, and the accounting department.
- Utilized problem-solving abilities to resolve discrepancies between customer orders and invoices.
- Managed large volumes of data entry with a high accuracy rate.
- Developed efficient processes for accurate order tracking from start to finish.
- Streamlined invoicing processes by implementing efficient digital systems and software.
- Enhanced customer satisfaction by promptly resolving invoice-related disputes and discrepancies.
Shift Lead Supervisor
Walgreens
04.2020 - 10.2021
- Executed daily operations in opening and closing the store.
- Communicated tasks to be completed based on skill sets.
- Cash handling experience including safe count, register count, and giving change.
- Trained Customer Service Associates in sales floor duties and cash register.
- Tracked inventory levels using computer software programs such as Excel or POS systems.
- Supervised the opening or closing shifts of the store each day ensuring all security protocols were met.
- Identified areas for improvement in processes and procedures, and implemented changes accordingly.
- Created reports on daily activities, shift summaries, and other pertinent information as requested.
- Improved team efficiency by implementing effective scheduling and task delegation.
- Enhanced customer satisfaction with exceptional service and prompt resolution of concerns.
Customer Service Associate
Walgreens
05.2019 - 04.2020
- Merchandising products from deliveries, overstock areas, and clearance items to be sold promptly.
- Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person.
- Displayed professionalism when dealing with difficult customers by remaining calm under pressure.
- Assisted customers with product selection, order entry, and payment processing.
- Built sustainable customer relationships of trust through open and interactive communication.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Assistant to the Program Director - Internship
The Sylvia Center
06.2018 - 07.2018
- Well-versed in formatting and revising documents and teaching curricula.
- Experienced in organizing and counting inventory.
- Experienced in printing, scanning, copying, and combining documents.
- Maintained accurate records of program documentation per organizational policies.
- Implemented new processes to improve efficiency in the daily operations of programs.
- Contributed to budget management by tracking expenses, processing invoices, and assisting with financial reporting.
- Enhanced program efficiency by streamlining administrative processes and implementing new organizational systems.
Education
Associate of Science - Hospitality Business
Michigan State University
Lansing, MI12.2018
Skills
- Audit Procedures
- Adaptability
- Team leadership
- Scheduling
- Data Entry Accuracy
- Problem Solving
- Customer Service
- Financial Recordkeeping
- Administrative Support
- Cash Flow Management
- Accounts Receivable
- Dispute Resolution
- Invoice Processing
- Deadline-oriented
- Invoice Generation
- Billing statement review
Timeline
Invoicing Specialist
Universal Logistics
08.2022 - Current
Data Entry - Invoicing Clerk
Universal Logistics
10.2021 - 08.2022
Shift Lead Supervisor
Walgreens
04.2020 - 10.2021
Customer Service Associate
Walgreens
05.2019 - 04.2020
Assistant to the Program Director - Internship
The Sylvia Center
06.2018 - 07.2018
Associate of Science - Hospitality Business
Michigan State University
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