ABIGAIL BUENO
Brooklyn,NY
Summary
Diligent Customer Support Specialist skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist/Admin Assistant
Trauma Research Foundation
02.2022 - 11.2023
- Managed, on average, a high volume of 30-50 email inquires daily. All the while, Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concern.
- Analyzed customer service trends to discovered areas of opportunity and provided feedback to management
- Developed processes for routing department-specific inquiries to designated departments to ensure that customer inquiries are resolved efficiently
- Created a customer service master plan and departmental documents for staff to locate pertinent information
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders
- Assisted program managers in development and successful execution of various company programs and events in a support role
- Managed TRF main communications hub (Monday.com, ActiveCampaign, Slack etc.), managed Programs Calendar, and Organized Team Google Drive)
- Assisted with administrative tasks and cross-trained in other departments to offer comprehensive support
- Delivered basic technical support to over 12 employee's company wide
Office Manager/Administrative Executive Assistant
Common Living Inc
05.2021 - 02.2022
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Completed forms, reports, logs and records to quickly handle all documentation for human resources
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
Lead Patient Coordinator/Medical Records Clerk
Mount Sinai Health System
04.2019 - 05.2021
- Established and maintained effective communication with staff and physicians to promote high quality patient care
- Trained all new front end staff, providing direct supervision and ongoing staff development
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations
- Processed, on average, 15-20 medical records requests daily from outside providers according to facility, state, and federal law
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers
- Translated documents, forms and other materials from English to Spanish.
Education
Bachelor Of Applied Science - Behavioral Health Studies
Grand Canyon University
Phoenix, AZ05.2025
High School Diploma -
Murry Bergtraum High School For Business Careers
01.2015
Skills
- Customer Service
- Office Management
- Computer Skills
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Clerical Support
- Employee Supervision
- Staff Training
Timeline
Customer Support Specialist/Admin Assistant
Trauma Research Foundation
02.2022 - 11.2023
Office Manager/Administrative Executive Assistant
Common Living Inc
05.2021 - 02.2022
Lead Patient Coordinator/Medical Records Clerk
Mount Sinai Health System
04.2019 - 05.2021
Bachelor Of Applied Science - Behavioral Health Studies
Grand Canyon University
High School Diploma -
Murry Bergtraum High School For Business Careers
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