Summary
Overview
Work History
Education
Skills
Certification
Personal Information
References
Timeline
Generic

Abigail Burdett

Salt Lake City,UT

Summary

Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.

Overview

6
6
years of professional experience
1
1
Certification

Work History

General Manager

Cafe Contento
Salt Lake City, US
11.2024 - Current
  • Conducted regular staff meetings to discuss operational improvements and address concerns.
  • Performed frequent checks to maintain consistently high quality of food preparation and service.
  • Responded to customer concerns efficiently, accurately and with detailed information.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Implemented cost-saving measures throughout the organization without compromising quality of product or service delivery.
  • Managed inventory levels ensuring that adequate supplies are available at all times while minimizing waste.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.

Banquet Manager/Server

Stanza Italian Bistro and Wine Bar
Salt Lake City, US
04.2022 - 10.2024
  • Managed a team of banquet servers, assigning tasks and monitoring performance for quality service.
  • Worked closely with other departments such as kitchen staff or housekeeping staff to ensure smooth operations during events.
  • Hired and trained staff and new hires according to company policy and regulations.
  • Conducted regular meetings with catering staff members in order to review policies, procedures, and event order sheets, as well as to discuss upcoming events.
  • Participated in weekly management meetings in order to provide updates on current and future projects related to banquets.
  • Attended and monitored events to direct staff, proactively address issues and solve problems or concerns.

Lead Server

Laziz Kitchen
Salt Lake City, US
08.2021 - 04.2022
  • Trained new employees on proper table setting, menu knowledge, and customer service techniques.
  • Monitored inventory levels of food items and alerted management when supplies were running low.
  • Acted as on-shift manager to a team of six servers, delegating tasks and ensuring timely completion.
  • Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
  • Enforced health regulations concerning food handling, storage, sanitation practices.
  • Coordinated with staff to ensure all alcohol sales and service were fulfilled in accordance with Utah liquor laws and regulations.

Special Education Paraprofessional

Highland Park Elementary
Salt Lake City, US
08.2019 - 04.2021
  • Assisted teachers in creating and implementing Individualized Education Plans for students with special needs.
  • Participated in meetings with teachers, administrators, counselors, parents and guardians, outside agencies regarding student's progress.
  • Improved behavior with modification and positive reinforcement techniques, specific to each student's needs and interests.
  • Motivated students to achieve academic success while fostering an environment of respect and acceptance.
  • Maintained records of student progress and communicated results to parents and other school personnel.
  • Assisted in the implementation of accommodations outlined in IEPs such as seating arrangements or modified testing procedures.

Hostess/Expeditor

Este Pizza
Salt Lake City, US
04.2019 - 03.2020
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Responsible for accurately and efficiently expediting food orders from the kitchen to the guests.
  • Assisted in maintaining a clean and organized work area throughout each shift.
  • Stocked server areas with supplies before, during and after shifts.
  • Communicated with wait staff and kitchen personnel regarding customer orders, menu modifications, and special requests.
  • Managed multiple orders simultaneously while adhering to strict timelines for delivery.

Education

High school diploma -

Highland High School
Salt Lake City, UT

Skills

  • Sales leadership
  • Operations management
  • Upscale dining expertise
  • Hiring procedures
  • Staff motivation
  • Guest relations
  • Food safety compliance

Certification

  • Food Handler Certification
  • ServSafe Alcohol Permit

Personal Information

Work Permit: Authorized to work in the US for any employer

References

References available upon request.

Timeline

General Manager

Cafe Contento
11.2024 - Current

Banquet Manager/Server

Stanza Italian Bistro and Wine Bar
04.2022 - 10.2024

Lead Server

Laziz Kitchen
08.2021 - 04.2022

Special Education Paraprofessional

Highland Park Elementary
08.2019 - 04.2021

Hostess/Expeditor

Este Pizza
04.2019 - 03.2020

High school diploma -

Highland High School

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Abigail Burdett