Abigail Burt
S11572 Blau Road,Wi
Summary
Proven expertise in customer service and time management, honed across roles from The Opal Man to Kelly’s Coffee House. Excelled in building customer relationships and streamlining operations, significantly enhancing client satisfaction. Skilled in social media marketing and records management, I bring a dynamic blend of hard and soft skills to drive success.
Overview
8
8
years of professional experience
Work History
Sales Girl
The Opal Man
08.2024 - Current
- .Demonstrated thorough knowledge of products offered at the store while assisting customers in making informed purchasing decisions.
- Provided exceptional customer service by attentively listening to concerns, offering solutions, and ensuring overall satisfaction before completing each transaction.
- Accepted and processed product returns.
- Efficiently processed transactions, accurately handling cash and credit card payments.
- Handled phone inquiries from customers, providing product information and resolving any issues promptly.
- Assisted in managing store operations, including opening/closing procedures and daily reconciliation of cash drawers.
- Enhanced customer satisfaction with attentive service and prompt resolution of complaints.
- Maintained a clean, organized store appearance to uphold company standards and enhance the shopping experience for customers.
Receptionist
Round Barn Lodge
08.2022 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Barista
Kelly’s Coffee House
12.2016 - 08.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Unfinished - Interdisciplinary Studies
Maranatha Baptist University
Watertown, WISkills
- Customer service
- Time management
- Customer relationship building
- Interpersonal communication skills
- Social media marketing
- Records management
Languages
Spanish
Limited Working
Timeline
Sales Girl
The Opal Man
08.2024 - Current
Receptionist
Round Barn Lodge
08.2022 - 08.2024
Barista
Kelly’s Coffee House
12.2016 - 08.2023
Unfinished - Interdisciplinary Studies
Maranatha Baptist University