Abigail Byrne
Philadelphia,PA
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. I would consider myself to be a warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful office setting.
Overview
8
8
years of professional experience
Work History
ABA Therapist
GAMUT
01.2024 - Current
- Utilized a variety of instructional methods including discrete trial training, natural environment teaching, and incidental learning to engage clients throughout therapy sessions effectively.
- Improved patient outcomes by implementing individualized ABA therapy plans tailored to each client''s needs.
- Conducted Functional Behavior Assessments (FBA) to identify function of challenging behaviors.
- Implemented behavior intervention plans, increasing positive behaviors and reduce challenging behaviors.
- Conducted comprehensive assessments to evaluate clients'' strengths, needs, and progress for data-driven treatment planning.
- Implemented visual supports such as schedules, charts, and social stories to enhance comprehension of daily routines among nonverbal or minimally verbal clients.
- Monitored and documented client progress using data collection techniques.
- Enhanced clients'' communication skills through targeted, evidence-based interventions and strategies.
- Assisted individuals in developing coping strategies for managing challenging emotions or behaviors more effectively.
- Provided comprehensive treatment by working in close collaboration with multidisciplinary team of professionals.
- Maintained neutrality when supporting patients despite difficult behavior.
- Provided one-on-one Applied Behavior Analysis (ABA) therapy for neurodivergent clients in clinical setting.
- Promoted positive behavior change through consistent implementation of reinforcement systems and structured behavior intervention plans.
Preschool Teacher
Chesterbrook Academy Preschool
06.2023 - 01.2024
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Applied play-based strategies to provide diverse approaches to learning.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Assisted in the assessment of each student''s abilities, tailoring instruction to meet individual needs and learning styles.
- Organized special events like field trips, holiday celebrations, or guest speakers to enhance the educational experience for students while building a sense of community within the classroom.
- Contributed to the successful implementation of school-wide initiatives by collaborating with colleagues on curriculum development, professional development, and other projects.
- Fostered independence in students by encouraging self-help skills and personal responsibility.
Private Nanny
New York Nanny Center
08.2022 - 02.2023
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
- Collaborated with parents to establish effective bedtime routines, resulting in improved sleep patterns for the children.
- Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
- Maintained detailed logs of daily activities, milestones achieved, and any behavioral or health concerns that arose during care hours.
- Coordinated schedules between multiple families when working as a nanny share provider to ensure seamless childcare transitions throughout the week.
- Assisted with light housekeeping duties as well as running errands.
- Coordinated playdates and outings to meet children's physical and social needs.
Front Desk Receptionist
Swingers Golf
04.2022 - 08.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Front Desk Associate
Equinox
11.2021 - 06.2022
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained cleanliness and organization of front desk area.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Performed basic daily bookkeeping tasks.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
Kids Club Associate
Equinox Gym
11.2016 - 04.2018
- Monitored all activities to maintain maximum level of safety.
- Enhanced children''s learning experiences by incorporating age-appropriate activities and creative play into daily routines.
- Maintained a clean, organized, and inviting environment that fostered exploration, creativity, and learning for all Kids Club members.
- Maintained accurate safety and attendance records.
- Promoted positive behavior among club members through reinforcement strategies and proactive conflict resolution techniques.
- Created new and fun activities to drive enthusiasm for children.
- Actively participated in child's activities by reading to groups, painting, coloring and playing games.
- Maintained control of building entry and exit points to guarantee child safety.
- Managed daily administrative tasks, maintaining accurate records of attendance, incident reports, and parent communications.
- Organized and stored toys and art materials to restore order in activity areas.
- Offered assistance to parents filling out registration forms to obtain necessary details of child.
- Maintained stock of items required for kids' activities by inventorying and ordering new stock such as paints, toys and crayons.
Education
Bachelor of Arts - Film Production
New York Film Academy
Los Angeles, CA01.2021
High School Diploma -
El Segundo High School
El Segundo, CA06.2014
Skills
- Time Management
- Guest Relations
- Scheduling appointments
- Credit card handling
- File Management
- Conflict Management
- Administrative Skills
- Data Collection
- Verbal Behavior
- Autism Spectrum Knowledge
- Collaboration with Professionals
Timeline
ABA Therapist
GAMUT
01.2024 - Current
Preschool Teacher
Chesterbrook Academy Preschool
06.2023 - 01.2024
Private Nanny
New York Nanny Center
08.2022 - 02.2023
Front Desk Receptionist
Swingers Golf
04.2022 - 08.2022
Front Desk Associate
Equinox
11.2021 - 06.2022
Kids Club Associate
Equinox Gym
11.2016 - 04.2018
Bachelor of Arts - Film Production
New York Film Academy
High School Diploma -
El Segundo High School