Abigail Camacho
Indian Trail,NC
Summary
Highly motivated, dedicated, and knowledgeable professional with proven skills actively seeking a customer service position where I can optimize my problem-solving and communication skills to contribute to increase customer satisfaction.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Credit Financial Group
07.2022 - 02.2025
- Communicated with over 80 customers daily across the various stages of the loan life cycle, including new loans, existing loans, and repossessed loans
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements via telephone or written communication
- Contacted different insurance carriers daily to discuss customer policies to ensure proper coverage on our vehicles
- Identified and resolved discrepancies and errors in customers accounts
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
Automotive Sales Consultant
Hendrick Toyota Concord
10.2016 - 10.2020
- Negotiated sales prices of the vehicles, including any trade-in price, secured optimal financing options for customers, ensuring a seamless purchasing process
- Demonstrated automobiles new or used by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures
- Responsible for establishing and maintaining a database of customers using Elead CRM
- Increased customer database +20% by actively prospecting for new leads on social media platforms
Customer Service Specialist
Best Paging & Cellular
01.2012 - 12.2016
- Served in a Bilingual Lead capacity; answer and direct 50+ calls daily, with goals including selling plans, managing customer accounts, responding to service queries, and cancelling accounts
- Handled customer sensitive information, answered questions regarding credit approval when establishing new accounts, and maintained accurate documentation
- Vetted customer complaints/issues, with >90% customer resolution and satisfaction
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Maintained up-to-date knowledge of cell phone products and service changes
Lead Bilingual Cashier
Showmars
08.2010 - 12.2014
- Ensured outstanding customer service on the front end, effectively operated the checkout lane, and processed customer payments by cash, debit, and credit cards
- Recorded customer orders accurately and efficiently over the phone, electronically, and in-person
- Adhered to safety measures when handling food and beverages and followed policies and service standards
- Ensured appropriate alterations were made to improve customer satisfaction and resolved guests concerns by delivering ideal solutions timely
- Trained, mentored, and developed new employees with positive and encouraging techniques to maximize performance and team contributions
Education
BUSINESS ADMINISTRATION -
SOUTH UNIVERSITY
PITTSBURGH, PA01.2014
Skills
- Bilingual - Fluent in Spanish and English
- Interpersonal skills
- Problem-solving
- Strategic decision-making
- Time management
- Organization skills
- Ability to effectively multitask
- Adaptable to rapid work settings
- Skilled in independent work
- Professional telephone demeanor
- Computer proficiency
- Typing Certificate
Timeline
Customer Service Representative
Credit Financial Group
07.2022 - 02.2025
Automotive Sales Consultant
Hendrick Toyota Concord
10.2016 - 10.2020
Customer Service Specialist
Best Paging & Cellular
01.2012 - 12.2016
Lead Bilingual Cashier
Showmars
08.2010 - 12.2014
BUSINESS ADMINISTRATION -
SOUTH UNIVERSITY
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