Abigail Campbell
McKinney,TX
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Bark! Hotel for Dogs. Skilled in staff management and organizational skills, successfully implemented rigorous cleaning schedules and inventory control, reducing costs. Excelled in customer service, significantly increasing repeat business through effective problem resolution and relationship building. Motivated customer service professional with proven record of building dynamic relationships and retaining clients. Highly effective in coaching peers while demonstrating exemplary communication skills.
Overview
7
7
years of professional experience
Work History
Kennel Manager/Receptionist Administrator
Bark! Hotel for Dogs
2017.06 - Current
- Conducted facility tours for potential clients, showcasing the high-quality services provided at the kennel.
- Ensured cleanliness of facilities by establishing a rigorous cleaning schedule, improving overall hygiene levels.
- Managed inventory to ensure adequate supplies, effectively reducing costs and waste.
- Streamlined record keeping for better tracking of daily activities and animal health data.
- Oversaw care, grooming and medication of pets during temporary kennel stays.
- Developed schedule for kennel assistants to balance walking, feeding and socializing needs of animals in care.
- Implemented safety measures to minimize risks of accidents or injuries among staff members and animals.
- Provided excellent customer service by addressing client inquiries promptly and professionally.
- Developed strong relationships with clients, resulting in increased customer satisfaction and repeat business.
- Facilitated communication between clients and veterinary professionals regarding their pets'' health status or needs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Optometrist Technician/Receptionist
William's Eye Care
2018.09 - 2020.03
- Enhanced patient experience by providing clear instructions and guidance during various testing procedures.
- Contributed to a high standard of care by consistently updating professional knowledge on optometric practices and advancements.
- Assisted optometrists in diagnosing vision disorders with thorough pre-testing procedures and accurate documentation.
- Educated patients on proper contact lens care, promoting healthy use habits that led to fewer complications or infections.
- Efficiently managed inventory of contact lenses and eyeglasses, ensuring ample stock levels to meet demand while reducing waste through proper storage techniques.
- Expedited check-in process through proficient data entry skills, decreasing patient wait times while maintaining accuracy in records management.
- Demonstrated exceptional customer service skills while assisting patients with insurance claims processing, resolving issues quickly and professionally.
- Maintained a clean and sterile environment within the examination rooms, adhering to strict hygiene protocols for patient safety.
Education
Associate of Arts - Paralegal Studies
Collin County Community College District
Plano, TX05.2025
Bachelor of Health & Public Service - Criminal Justice
University of North Texas
Denton, TX05.2023
Skills
- Staff Management
- Staff Scheduling
- Care management
- Customer Service
- Time Management
- Attention to Detail
Timeline
Optometrist Technician/Receptionist
William's Eye Care
2018.09 - 2020.03
Kennel Manager/Receptionist Administrator
Bark! Hotel for Dogs
2017.06 - Current
Associate of Arts - Paralegal Studies
Collin County Community College District
Bachelor of Health & Public Service - Criminal Justice
University of North Texas
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