Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Abigail Canoy

Round Lake,IL

Summary

Dynamic professional with expertise in customer relationship management and stock management, honed at Hoogwegt U.S. Achieved enhanced client satisfaction through strategic process improvements. Known for adaptability and attention to detail, driving team cooperation and brand representation. Successfully, fostering long-term customer loyalty.

Overview

20
20
years of professional experience

Work History

Sales Assistant

Hoogwegt U.S
10.2019 - Current
  • Assisted customers with product inquiries and provided relevant information to enhance shopping experience.
  • Processed contracts efficiently and accurately using salesforce and JD Edwards systems, ensuring a positive experience for clients.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Maintained and organized customer accounts.
  • Supported inventory moves for storage in our respective warehouses.
  • Collaborated with team members across various departments to optimize export and domestic operations and improve service delivery.
  • Engaged with customers to gather feedback and address concerns, fostering a positive environment.
  • Learned company policies and procedures quickly to assist in daily operations effectively.
  • Trained new hires on company policies, and procedures, helping them integrate seamlessly into the team.
  • Adapted to various roles within the company, demonstrating flexibility in a fast-paced retail setting.

Account Executive / Logistics Specialist

New Age Logistics
06.2016 - 10.2019
  • Developed and maintained strong client relationships to drive customer satisfaction and retention.
  • Led initiatives for process improvements that enhanced efficiency in account management workflows.
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Conducted regular check-ins with existing clients to assess their needs and identify business needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Processed invoices ensuring accurate financial reporting.

Support Manager / Zone Merchandise Supervisor

Walmart
03.2013 - 07.2015
  • Oversaw merchandising strategies to enhance product visibility and drive sales performance.
  • Managed inventory levels to optimize stock availability and minimize excess.
  • Trained and mentored team members on best practices for merchandising execution.
  • Implemented visual merchandising standards to ensure alignment with brand guidelines.
  • Collaborated with cross-functional teams to coordinate promotional events and initiatives.
  • Analyzed sales data to identify trends and inform strategic decisions for merchandise planning.

Inventory Management Specialist

Walmart
04.2011 - 03.2013
  • Streamlined inventory tracking processes to enhance accuracy and reduce discrepancies.
  • Led initiatives to optimize stock levels, minimizing excess inventory while ensuring product availability.
  • Facilitated regular audits of stock levels, ensuring compliance with company policies and regulatory standards.
  • Enhanced warehouse efficiency with the introduction of innovative storage solutions and layout optimization.

Clerk

Marcus Theatres
08.2010 - 10.2011
  • Maintained accurate cash drawer, ensuring proper change and transaction records.
  • Provided excellent customer service, resolving inquiries and complaints promptly.
  • Collaborated with team members to streamline checkout processes and reduce wait times.
  • Implemented inventory management practices to ensure product availability and minimize waste.

Cashier

El Pato
01.2010 - 06.2010
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Administrative Assistant

The Roofing Specialist
01.2006 - 01.2007
  • Developed and maintained comprehensive filing systems, ensuring quick access to critical documents.
  • Assisted in preparing reports, invoices, proposals, and payroll.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Education

Business Administration

Robert Morris University
Waukegan, IL
08-2011

No Degree - Psychology

University of Texas Pan America
Edinburg, TX
06-2010

Skills

  • Goal oriented
  • Stock management
  • Customer needs assessment
  • Customer relationship management
  • Brand representation
  • Reliable and responsible
  • Team cooperation
  • Adaptable and flexible
  • Attention to detail
  • Multitasking

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary
Portuguese
Elementary

Timeline

Sales Assistant

Hoogwegt U.S
10.2019 - Current

Account Executive / Logistics Specialist

New Age Logistics
06.2016 - 10.2019

Support Manager / Zone Merchandise Supervisor

Walmart
03.2013 - 07.2015

Inventory Management Specialist

Walmart
04.2011 - 03.2013

Clerk

Marcus Theatres
08.2010 - 10.2011

Cashier

El Pato
01.2010 - 06.2010

Administrative Assistant

The Roofing Specialist
01.2006 - 01.2007

Business Administration

Robert Morris University

No Degree - Psychology

University of Texas Pan America

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