Abigail Cantu Bocanegra
Edinburg,TX
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
6
6
years of professional experience
Work History
CFT/Bakery
H-E-B
Mission, TX
06.2023 - Current
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained accurate inventory of baking supplies and ingredients.
- Decorated cakes with icing, sprinkles and other edible decorations.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Organized and delegated tasks to ensure efficient production of baked goods.
- Resolved customer complaints regarding product quality or service issues quickly and professionally.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
Home Care Provider
Guadalupe home care
Pharr, TX
08.2021 - 05.2023
- Maintained clean and well-organized environment for client happiness and safety.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Tracked and reported clients' progress based on observations and conversations.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
Waitress/Hostess/Busser
Corpus Christi Yacht Club
Corpus Christi, TX
06.2018 - 09.2019
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented food and beverages to guests at tables.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Trained new employees to perform duties.
- Informed customers of daily specials and signature menu items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Set up tables in between patrons to reduce wait times.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Garnished dishes and beverages to serve visually appealing menu items.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Filled condiments and napkin containers during slack periods.
Education
High School Diploma -
Veterans Memorial High School
Corpus Christi, TX06.2021
Some College (No Degree) - Psychology
The University of Texas Rio Grande Valley
Edinburg, TXSkills
- Care Plan Management
- Case Management Experience
- Client Documentation
- Problem-Solving
- Brand Promotions
- Professional telephone manner
- Verbal and Written Communication
- Store Opening and Closing
- Merchandising
- Flexible Schedule
- Teamwork and Collaboration
- Relationship Selling
- Excellent Communication Skills
- Reliable and Punctual
- Order Fulfillment
- Sanitation Procedures
- Proficient in cake decorating
- Supply Ordering
- Icing techniques
- Customer Service
Timeline
CFT/Bakery
H-E-B
06.2023 - Current
Home Care Provider
Guadalupe home care
08.2021 - 05.2023
Waitress/Hostess/Busser
Corpus Christi Yacht Club
06.2018 - 09.2019
High School Diploma -
Veterans Memorial High School
Some College (No Degree) - Psychology
The University of Texas Rio Grande Valley