Abigail Carley

• Used POS system to accurately enter orders and process payments.
• Helped management keep adequate supply on hand by notifying of shortages.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Monitored supply levels at counter and maintained customer areas to meet typical demands.
• Sanitized equipment and wiped down counters and tables to prevent spread of germs.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Promoted additional items with beverages, increasing store sales.
• Maintained regular and consistent attendance and punctuality.
• Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
• Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
• Completed successful daily cash audits to correctly balance drawers at end of shifts.
• Packaged bagels, muffins and other food items for customer purchase.
• Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
• Minimized spoilage with proper use of first-in-first-out stock procedures.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Prepared specialty drinks such as cappuccinos, lattes and mochas.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Controlled line and crowd with quick, efficient service.
• Explained beverage preparation and offered samples to help customers choose ideal items.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Followed exact recipes for mixing and preparing beverage and food items.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Learned special recipe items and seasonal offerings to best meet customer needs.
• Cleaned counters, machines, utensils, and seating areas daily.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

• Monitored seating area and checked restrooms regularly to keep spotless.
• Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
• Used cash registers and credit card machines to cash out customers.
• Rearranged tables and chairs for large parties and retrieved high chairs for children.
• Backed up servers by checking on tables and retrieving items for guests.
• Opened and closed seating sections according to volume of guests.
• Answered phone calls to take orders, give information and document reservations.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
• Answered customer questions about hours, seating, and menu information.