Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Abigail Casas

McAllen,TX

Summary

Accomplished General Manager, adept in operations management and leadership, demonstrated through effective team building and achieving financial targets.

Skilled in customer service and organization, enhancing operational efficiency and customer satisfaction. Proven track record in problem resolution and operational improvements, contributing to substantial growth.

Overview

11
11
years of professional experience
1
1
Certification

Work History

General Manager of Bar and Restaurant

Elite Poker Lounge
11.2023 - 07.2024
  • Oversaw daily operations and found strategic ways to reach our daily goals.
  • Organized company's finances including, budgets, spending and earnings along with labor costs.
  • Scheduling meetings to discuss issues and areas for improvement with all staff.
  • Created schedules for all employees.
  • Organized and created excel sheets to gather inventory information, mid month and end of the month sales information.
  • Ensured great customer service!

Finance Manager/ Sales Rep

Mad Boar Harley-davidson
01.2021 - 09.2022
  • Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
  • Reviewed documentation and identified financial discrepancies where applicable.
  • Submitting title and bank documentations.
  • Assisted customers with credit applications, bank documents, title transfers, fees, and other services, and help new owners understand the purchasing process.
  • Organized daily sales excel sheets, mid month close out and end of month close out sheets.
  • Assisted customers with purchasing and understanding GAP insurance, Tire and Wheel, Windshield etc.

Tag and Title Clerk

South Texas GMC
08.2018 - 04.2020
  • Communicated with customers to resolve common title issues.
  • Prepared tax and title documents to submit legal transfer work to DMV.
  • Contacted State Motor Vehicle Department to determine status of pending titles.
  • Organized and filed documents

Manager of Operations

The Spot Barbershop
04.2013 - 11.2015
  • Established positive and effective communication among unit staff and organization leadership.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Organized scheduling for staff.

Education

Business Administration And Management

South Texas College
Mcallen, TX

Skills

  • Bilingual
  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Customer Service
  • Organization

Certification

  • Harley Davidson Financial Certifications
  • Harley Davidson Business Development Certification

Languages

Spanish
Full Professional
American Sign Language
Limited Working

Timeline

General Manager of Bar and Restaurant

Elite Poker Lounge
11.2023 - 07.2024

Finance Manager/ Sales Rep

Mad Boar Harley-davidson
01.2021 - 09.2022

Tag and Title Clerk

South Texas GMC
08.2018 - 04.2020

Manager of Operations

The Spot Barbershop
04.2013 - 11.2015

Business Administration And Management

South Texas College

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Abigail Casas