Abigail Casas
San Antonio,TX
Summary
Compassionate and detail-oriented Hospice Admissions & Intake Specialist with hands-on experience in hospice intake, admissions coordination, Medicare and Medicaid eligibility verification, insurance authorization, scheduling, and HIPAA compliance. Proven ability to guide patients and families through the hospice admissions process with empathy, clarity, and professionalism. Skilled in collaborating with interdisciplinary hospice teams, managing high-volume referrals, and ensuring timely, compliant admissions. Currently pursuing a Master's degree in Criminal Justice and Political Science with a minor in Business Finance, offering strong strengths in ethics, regulatory compliance, documentation, and healthcare operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hospice Intake & Scheduling Specialist
Mi Casa Hospice
09.2025 - Current
- Coordinate hospice admissions intake including referral processing, patient demographics, medical documentation, and insurance verification.
- Verify Medicare and Medicaid eligibility, benefits, and coverage requirements to support timely hospice admissions.
- Communicate compassionately with patients, families, physicians, hospitals, and referral sources regarding hospice services and admission criteria.
- Schedule admissions in coordination with nursing, social work, and clinical teams to ensure continuity of care.
- Maintain strict HIPAA and regulatory compliance while handling sensitive patient information.
- Serve as a liaison between admissions, clinical staff, and administrative teams to ensure accurate documentation and patient-centered care.
Medical Customer Service Representative/Scheduling Coordinator
Ubiquity Global Services
02.2025 - 07.2025
- Provided scheduling and coordination for non-emergency medical transportation through insurance providers.
- Verified patient eligibility and benefits, including Medicaid and managed care plans, while ensuring HIPAA compliance.
- Acted as liaison between patients, insurance representatives, and medical dispatch teams.
- Delivered empathetic, patient-focused service in a high-volume healthcare environment.
Marketing & Hospice Intake Specialist
AZAR Specialty Consulting
08.2023 - 07.2025
- Supported hospice agencies with intake coordination, admissions processing, and referral management.
- Gathered and verified patient information including Medicare, Medicaid, and commercial insurance coverage.
- Ensured admissions documentation met hospice, payer, and regulatory requirements.
- Communicated with referral sources, families, and healthcare providers to facilitate smooth admissions.
- Assisted with census growth initiatives while maintaining compliance with hospice regulations and payer guidelines.
Operations Manager
Nowhere Lounge
12.2024 - 06.2025
- Oversaw daily operations including budgeting, payroll, scheduling, and vendor coordination.
- Prepared mid-month and end-of-month financial reports and monitored expenses.
- Strengthened organizational, documentation, and compliance skills applicable to healthcare operations.
Project Manager
G2G Construction
09.2023 - 11.2024
- Managed project scheduling, documentation, timelines, and compliance requirements.
- Coordinated multiple stakeholders while maintaining detailed records and communication.
Sales & Finance Representative
Mad Boar Harley-Davidson
01.2021 - 08.2023
- Consistently exceeded sales and finance targets while maintaining compliance with regulatory documentation.
- Built strong, trust-based client relationships through education and transparent communication.
- Developed skills in accuracy, ethics, and customer-centered service.
Education
Master of Arts - Political Science And Government
UNIVERSITY OF ARIZONA GLOBAL CAMPUS
Tucson, AZMaster of Arts - Criminal Justice
UNIVERSITY OF ARIZONA GLOBAL CAMPUS
Tucson, AZMaster of Arts - Finance
UNIVERSITY OF ARIZONA GLOBAL CAMPUS
Tucson, AZSkills
- Hospice Admissions
- Hospice Intake Coordination
- Medicare & Medicaid Eligibility Verification
- Insurance Authorization & Benefits Verification
- Referral Management
- Admissions Documentation
- HIPAA & Regulatory Compliance
- EMR / Intake Systems
- Patient & Family Communication
- End-of-Life Care Support
- Interdisciplinary Team Collaboration
- Scheduling & Care Coordination
- Census Growth Support
- Healthcare Customer Service
- Compassionate Communication
Certification
- HIPAA Training
- CPR / BLS
Timeline
Hospice Intake & Scheduling Specialist
Mi Casa Hospice
09.2025 - Current
Medical Customer Service Representative/Scheduling Coordinator
Ubiquity Global Services
02.2025 - 07.2025
Operations Manager
Nowhere Lounge
12.2024 - 06.2025
Project Manager
G2G Construction
09.2023 - 11.2024
Marketing & Hospice Intake Specialist
AZAR Specialty Consulting
08.2023 - 07.2025
Sales & Finance Representative
Mad Boar Harley-Davidson
01.2021 - 08.2023
Master of Arts - Political Science And Government
UNIVERSITY OF ARIZONA GLOBAL CAMPUS
Master of Arts - Criminal Justice
UNIVERSITY OF ARIZONA GLOBAL CAMPUS
Master of Arts - Finance
UNIVERSITY OF ARIZONA GLOBAL CAMPUS