Abigail Casha
Fort Polk,LA
Summary
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease.
Overview
4
4
years of professional experience
1
1
Certification
Work History
House and Business Cleaner
Angies Cleaning
07.2019 - 09.2023
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management
Waitress
Nona Sushi
12.2022 - 02.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Usher, Cashier, Ticket Hander
AMC Theatres
05.2021 - 08.2022
- Worked with other staff members to facilitate smooth flow of operations.
- Maintained updated knowledge of event information to provide guests with accurate details.
- Monitored events to identify potential problems and minimize disruptions.
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
- Greeted customers with smile and provided friendly, knowledgeable service.
Cashier Team Lead
Foodlion Grocery Store
07.2019 - 05.2021
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash, card and check purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Operated POS cash register and equipment to collect payments.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Education
High School Diploma -
Cape Fear High School
Fayetteville, NC06.2023
Skills
- Supply Inventory Management
- Closet Detailing
- Customer Service
- Crew Management
- New Employee Training
- Chemical Handling Safety
- Coaching and Mentoring
- Cash Counting Machine Operations
- Sales Expertise
- Issue Resolution
- Effective Working Relationships
- Order Accuracy
- Dining Area Maintenance
- Cash Handling
- Server Improvements
- Price Memorization
- Stocking and Replenishing
Accomplishments
- Helped manage a team of six members.
- Achieved Fema through effectively helping the public.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- I achieved 911 dispatch certification by completing public safety honors with accuracy and efficiency.
- Volunteered for homeless shelters
- Volunteered for Animal Shelter
- Volunteered at Family Feeder Farming
- Achieved Bronze on Work Keys
Certification
- 911 dispatch certification Training: Five Months
- FEMA certification Training: Five months
Languages
English
Native or Bilingual
French
Limited Working
ASL
Limited Working
Timeline
Waitress
Nona Sushi
12.2022 - 02.2023
Usher, Cashier, Ticket Hander
AMC Theatres
05.2021 - 08.2022
House and Business Cleaner
Angies Cleaning
07.2019 - 09.2023
Cashier Team Lead
Foodlion Grocery Store
07.2019 - 05.2021
High School Diploma -
Cape Fear High School
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