Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Abigail Castaneda Ayala

Abigail Castaneda Ayala

Phoenix,AZ

Summary

Highly organized and dependable individual with experience managing multiple priorities while maintaining a positive attitude. Seeking a full-time position that offers professional challenges and allows for the utilization of strong interpersonal skills, excellent time management, and problem-solving abilities. Eager to contribute to a dynamic team environment and make a meaningful impact within a forward-thinking organization.

Overview

10
10
years of professional experience

Work History

Customer Specialist

CarMax
05.2024 - Current
  • Verified accuracy of customer account information and updated when necessary.
  • Responded to customer inquiries via phone, email and web-based platforms.
  • Provided customers with detailed information on company products, services and materials.
  • Identified customer issues with products or services, investigated causes and initiated resolutions.
  • Directed customers to appropriate departments for additional support.
  • Assessed and offered solutions to improve procedures and customer experiences.
  • Implemented new strategies to enhance overall customer experience, resulting in increased repeat business.
  • Provided timely updates on order status to customers, ensuring transparency throughout the entire transaction process.
  • Developed rapport with clients through effective communication and active listening skills.
  • Managed high call volume efficiently, maintaining impeccable quality in customer interactions.

Assistant Store Manager

PLS Financial Services
04.2018 - 05.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Achieved complete balance collection via strategic negotiation.
  • Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Shift Leader

Taco Bell
08.2015 - 02.2018
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.

Education

High School Diploma -

Bostrom High School
Phoenix, AZ
05.2017

Skills

  • Problem-Solving
  • Collections
  • Customer Service and Engagement
  • Customer Relations
  • Time Management
  • Team Building and Leadership
  • Store Opening and Closing
  • Excellent Attention to Detail
  • Highly dependable
  • Staff Supervision
  • Employee Scheduling
  • Hiring and Training

Languages

Spanish
Professional Working

Timeline

Customer Specialist

CarMax
05.2024 - Current

Assistant Store Manager

PLS Financial Services
04.2018 - 05.2024

Shift Leader

Taco Bell
08.2015 - 02.2018

High School Diploma -

Bostrom High School

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Abigail Castaneda Ayala