Abigail Castillo
Midland,TX
Summary
Customer-focused professional with background in hospitality and entertainment venues, known for high productivity and efficient task completion. Possess specialized skills in crowd management, ticketing systems, and guest services that ensure smooth operation of events. Excel in communication, problem-solving, and teamwork, ensuring positive experiences for all guests.
Overview
3
3
years of professional experience
Work History
Cinema Crew Member
Cinemark
Midland
08.2024 - Current
- Recognized security risks to properly handle situations.
- Adhered to strict policies regarding security measures within the theater complex.
- Answered customer questions and concerns regarding tickets, pricing and promotions.
- Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.
- Resolved customer complaints and inquiries, providing exceptional service to enhance their movie-going experience.
- Managed online and phone reservations, ensuring accuracy and customer satisfaction.
- Implemented promotional activities and upsold products to maximize revenue.
- Developed marketing materials and displayed movie posters and promotional items to attract audiences.
- Processed refunds for unsatisfied customers in accordance with company policy.
- Handled daily administrative tasks including filing paperwork and responding to emails.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Educated clients on proper nutrition habits that support their fitness goals.
- Developed marketing campaigns to increase membership base and revenue streams.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Structured HR consulting services to support clients during organizational developments and changes.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Maintained a clean, organized environment throughout the facility at all times.
- Managed staff scheduling, payroll, and customer service duties.
- Implemented successful business strategies to increase revenue and target new markets.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Gym Manager
Crunch Fitness
Midland, Texas
02.2023 - 08.2024
- Handled daily administrative tasks including filing paperwork and responding to emails.
- Assisted with budgeting for new equipment purchases or staffing changes.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Developed marketing campaigns to increase membership base and revenue streams.
- Monitored progress by establishing plans, budgets and measuring results.
- Implemented successful business strategies to increase revenue and target new markets.
Fast Food Manager
Wendys Fast Food
Midland
03.2022 - 04.2024
- Implemented cost saving initiatives within the store budget guidelines.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Supervised stock levels of kitchen ingredients ensuring freshness of food served.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Coached staff on strategies to enhance performance and improve customer relations.
- Created marketing strategies that promoted business growth and brand recognition.
- Organized promotional events at the store to draw in more customers.
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School Diploma -
Lee High School
Midland, Texas06-2023
Skills
- Upselling strategies
- Strong work ethic
- Promotional activities
- Excellent customer service
Timeline
Cinema Crew Member
Cinemark
08.2024 - Current
Gym Manager
Crunch Fitness
02.2023 - 08.2024
Fast Food Manager
Wendys Fast Food
03.2022 - 04.2024
High School Diploma -
Lee High School