Summary
Overview
Work History
Education
Skills
Previous Experience
Timeline
Generic

Abigail Castillo

Weslaco

Summary

Dedicated professional with proved performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.

Overview

6
6
years of professional experience

Work History

SCA TRIWEST VACCN

MAXIMUS
03.2023 - Current
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Assist veterans with scheduling their appointment with provider according through there preference.
  • Appointing, fax authorizations and Pre Appointing letters, assist with claims services for level 1 and level 2.

SFUSD SCHOOL VACCINE SUPPORT LINE

Maximus
09.2022 - 06.2023
  • SFUSD SCHOOL VACCINE SUPPORT LINE
  • Outbound and Inbound Bilingual
  • Assisting and reviewing the SFUSD with 50k documents per grade level
  • Assisting and providing information to parents on their child's health requirements for school per grade level
  • Outbound calls providing information on free clinics with students with or without insurance

Proctor Telehealth

Bio IQ
01.2022 - 06.2022
  • Assisting employees and executives from NBC and Comcast during a live video to guide them through the covid 19 testing process

Medical Expert Recruiter

MAXIMUS
09.2021 - 12.2021
  • Outbound calls
  • Assisting SSI in 13 medical fields to offer Specialist in these fields job opportunities doing 1 to 1 video counseling.
  • Use Linkedn, blue cross blue shield website to find doctors in these medical fields and email them on boarding documents and offer letters.

Verifily

Maximus
11.2020 - 10.2021
  • - Assisting customers through phone and email on how to use and App called Verifly that was for Air and Sea travels.
  • Verily uses Passes to help keep track of the different entry requirements for destinations customers are traveling to.
  • These can include making sure customers have a valid Covid-19 test to guide them through the travel process.
  • Reviewing covid 19 documents to make sure it was valid for entry to their destination.
  • Reviewed 100 documents per day

Unemployment for NC

MAXIMUS
08.2020 - 11.2020
  • Inbound calls
  • Assist costumers on applying for unemployment
  • Help customers to move from unemployment to reemployment through workforce
  • Answer questions and provide information to the best of my knowledge

Covid 19 Contact Tracing CDC

MAXIMUS
03.2020 - 07.2020
  • Outbound calls bilingual
  • Contacting patient to provide them there test result for their covid 19 test
  • Providing information on how to stay safe and avoid exposure to covid 19

TRIWEST HEALTHCARE

MAXIMUS
12.2019 - 02.2020
  • Inbound and Outbound calls
  • Providing Veterans with access to high quality healthcare through network providers.
  • Scheduling appointments

Data Entry

MAXIMUS
04.2019 - 11.2019
  • - Check documents sent over from the hospital/clinics and to make sure each SEOC had the correct billing code list. Reviewed over 1000 documents per week.

Education

NA -

Weslaco High School
Weslaco, Texas
05.2005

Skills

  • Bilingual in Spanish and English
  • Calm and professional under pressure
  • Understanding customer needs
  • Upbeat and positive personality
  • Computer Proficiency (Microsoft, Excel, Powerpoint)
  • Efficient and detail-oriented
  • Upselling products and services
  • Friendly, positive attitude
  • Active listening

Previous Experience

  • Data Entry, Triwest Healthcare, 05/01/19, 11/30/19
  • CDC Covid 19 contact Tracing, 03/01/20, 07/31/20
  • Unemployment for NC, 08/01/20, 11/30/20
  • Verifly, 11/01/20, 10/31/21
  • Medical Expert Recruiter, ISS, 09/01/21, 12/31/21
  • Proctor Telehealth, Bio IQ, 01/01/22, 06/30/22

Timeline

SCA TRIWEST VACCN

MAXIMUS
03.2023 - Current

SFUSD SCHOOL VACCINE SUPPORT LINE

Maximus
09.2022 - 06.2023

Proctor Telehealth

Bio IQ
01.2022 - 06.2022

Medical Expert Recruiter

MAXIMUS
09.2021 - 12.2021

Verifily

Maximus
11.2020 - 10.2021

Unemployment for NC

MAXIMUS
08.2020 - 11.2020

Covid 19 Contact Tracing CDC

MAXIMUS
03.2020 - 07.2020

TRIWEST HEALTHCARE

MAXIMUS
12.2019 - 02.2020

Data Entry

MAXIMUS
04.2019 - 11.2019

NA -

Weslaco High School

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Abigail Castillo