Abigail Cervantes
Oxnard,CA
Summary
I have been in the medical field for almost 10 years. I'm dedicated medical administrative professional with successful experience in fast-paced settings. Hardworking team player with expertise in completing various tasks and offering staff support. Responsible, punctual and productive when working with little to no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I work well in fast-paced administrative environments focused on maintaining smooth and efficient services.
Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
9
9
years of professional experience
Work History
Surgery Scheduling Coordinator
Ventura Orthopedics
01.2021 - Current
- Verified insurance coverage and benefits and obtained pre-authorizations and pre-certifications ahead of scheduled surgeries. I will calculate and collect surgical fees.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Expertly managed planning, scheduling, and coordination of outpatient procedures .Complete surgery scheduling forms for various facilities and hospitals. Coordinated with facilities to set up surgeries.
- Communicated surgery requirements to nursing teams for smooth operation delivery.
- Updated daily operating room calendars with accurate appointment schedules.
- Ordered and collated pre-operative lab and imaging results to facilitate surgery planning.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Educated patients about surgeries and provided treatment plan documentation.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
- Greeted and interacted with patients to provide information, answer questions and assist with the surgery process. and any other questions they might have.
- Conducted patient intake interviews, recording and documenting relevant information.
- STAT surgeries and requested often, I will coordinate the surgery process and work well under pressure and time.
E.R Registration Clerk(transfer From Dignity)
St John's Regional Medical Center
05.2018 - 04.2020
- Register patients as they come in to the emergency room, you have to work well under pressure and in a fast pase environment.
- Ensured a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered
- Collect appropriate patient identification, collected accurate and thorough patient demographic data
- Obtaining insurance information and verifying eligibility and benefits
- Determined and collected patient financial liability
- Helped patients in need of assistance with financial counseling with county programs and completed application with them. Knowledge of charity care programs as well as the various government and non-government programs.
- Performed various administrative tasks by filing, copying and faxing documents.
Medical Office Representative
Dignity Health Medical Group
06.2017 - 05.2018
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs by maintaining current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Transcribed phone messages and relayed to appropriate personnel.
- Invoiced patients accurately in line with charging guidelines. Mailed patients letters with outstanding balances.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling and giving reminder calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Helped the back office and medical assistants with anything needed to provide a smooth work flow, from bringing the patients back and taking their vital signs, getting their reason for visits, sent prescriptions to the pharmacy
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Front and Back Office Medical Assistant
Brian Bai Clinic
05.2014 - 06.2017
- Trained interns every 2-3 months from different trade schools with front and back office medical assistant duties. I also manages their training hours.
- Assistant manager duties, our manager would leave for the day around 1:00pm. I would oversee the day-to-day operations of the office, including scheduling, training and managing staff. Oversees optimal patient care and clinic flow. Handles patient complaints and resolve issues in a timely and professional manner.
- Created new patient charts and scanned documentation before and after appointments into EHR system. Updated existing patient demographics by collecting detailed patient information. Basic book keeping.
- Ordered prescriptions and sent out refills
- Assisted office manager with restocking examination rooms and medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
- Triaged patients in-person and via telephone to help optimize clinical resources.
- Obtain authorizations related to performing medical procedures and referring to specialist.
- Assessed calls and inquiries to prioritize services based on medical necessity.
- Collected deductibles and copays to post money to patient accounts.
- Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
- Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks, specimen collection and tesitng, performed EKG's.
- sterilized surgical equipment
- assisted in minor procedures in office
- prepared and administered injections
- Called patients with testing results
Education
GED -
Hueneme High School
Oxnard, CAMedical Assistant Diploma -
Pacific Coast Trade School
Oxnard, CA2013
Skills
- Intermediate to advanced computer skills (Microsoft Word, Microsoft Excel, Powerpoint, Microsoft spreadsheets, Google Drive, along with multiple EMR Systems
- Good communication and organization skills
- Great knowledge of medical terminology, ICD-10 and CPT codes
- Strong sense of customer/patient service
- Mathematical Skills Basic math skills Ability to calculate figures and amounts such as discounts, interest and percentages
- Bilingual: Excellent written and oral communication skills in Spanish and English
- Problem solver and leadership skills
- Good time management
- Type approximately 60 WPM
- Adapt to changing conditions, fast learner
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Surgery Scheduling Coordinator
Ventura Orthopedics
01.2021 - Current
E.R Registration Clerk(transfer From Dignity)
St John's Regional Medical Center
05.2018 - 04.2020
Medical Office Representative
Dignity Health Medical Group
06.2017 - 05.2018
Front and Back Office Medical Assistant
Brian Bai Clinic
05.2014 - 06.2017
GED -
Hueneme High School
Medical Assistant Diploma -
Pacific Coast Trade School
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