Abigail Chambers
Bossier City,LA
Summary
Adept at multitasking and creative thinking, I enhanced customer satisfaction and efficiency at Chili's Bar and Grill through exceptional hospitality service and cleanliness. My strong complaint resolution skills and ability to prioritize tasks have consistently fostered positive guest experiences, showcasing my dedication to excellence in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Waitress
Chili's Bar and Grill
02.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Froster and Guest Service Representative
Nothing Bundt Cakes
09.2023 - 02.2024
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
Sales Floor Associate
Walmart
11.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
Front End Customer Service Associate
Walmart
04.2022 - 11.2022
- Streamlined checkout processes by multitasking between register duties, bagging items, and engaging with customers simultaneously.
- Managed returns and exchanges, maintaining professionalism while adhering to company policies.
- Participated in special events or sales promotions within the store, supporting marketing efforts aimed at driving revenue growth.
- Kept inventory well-stocked at the front end displays, making it easy for customers to find popular items quickly.
K-5 Teacher
Fairwood United Methodist Church
11.2021 - 02.2022
- Assessed student understanding regularly using formative assessments, adjusting instruction as needed to address knowledge gaps and promote skill mastery.
- Contributed positively to school culture by actively participating in staff development opportunities, sharing ideas with colleagues, and collaborating on school-wide initiatives.
- Promoted critical thinking skills through the use of inquiry-based learning methods, challenging students to ask questions and seek solutions independently.
- Supported students'' social-emotional growth by fostering a safe and inclusive classroom environment where all voices were valued and respected.
Lead Toddler Teacher
Trinity Lutheran Early Childhood Center
05.2021 - 11.2021
- Created a nurturing classroom environment that supported the social-emotional growth of young learners.
- Promoted early literacy skills through engaging storytime sessions, interactive word games, and letter recognition activities.
- Maintained accurate records of student attendance, behavior incidents, and academic progress, ensuring confidentiality and compliance with school policies.
- Developed strong relationships with parents through regular communication, resulting in increased involvement in their children''s education.
- Established routines and procedures that promoted a sense of orderliness, predictability, and security for toddlers.
- Allowed for ample outdoor discovery time in schedule each day.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Waitress
Casa Ole Mexican Restaurant
06.2019 - 09.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Sandwich Artist and Cashier
SUBWAY®Restaurants
06.2018 - 01.2019
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Education
Associate of Arts - History
Tyler Junior College
Tyler, TX05-2019
Skills
- Strong multitasking
- Greeting guests
- Cleanliness
- Hospitality service expertise
- Creative Thinking
- Time management abilities
Complaint resolution
Follow-up skills
Prioritization
Timeline
Waitress
Chili's Bar and Grill
02.2024 - Current
Froster and Guest Service Representative
Nothing Bundt Cakes
09.2023 - 02.2024
Sales Floor Associate
Walmart
11.2022 - 02.2023
Front End Customer Service Associate
Walmart
04.2022 - 11.2022
K-5 Teacher
Fairwood United Methodist Church
11.2021 - 02.2022
Lead Toddler Teacher
Trinity Lutheran Early Childhood Center
05.2021 - 11.2021
Waitress
Casa Ole Mexican Restaurant
06.2019 - 09.2020
Sandwich Artist and Cashier
SUBWAY®Restaurants
06.2018 - 01.2019
Associate of Arts - History
Tyler Junior College