Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Abigail Chand

Sultan,USA

Summary

Experienced Executive Director and Licensed Assisted Living Administrator with over 5 years of progressive leadership in senior living and healthcare operations. Demonstrated success in overseeing daily operations, regulatory compliance, staffing, budgeting, and resident care within assisted living and memory care settings. Adept at building high-performing teams, improving occupancy rates through strategic marketing, and fostering a culture of compassion and excellence. Strong interpersonal and communication skills, with a deep commitment to ethical leadership, operational efficiency, and enhancing the quality of life for residents.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Executive Director

ResCare Community Living
03.2023 - Current
  • Reviews Operation’s performance/support needs with Executive Management
  • Analyzes Operations and Branch Staff for alignment with, and promotion of BrightSpring’s vision, mission, and values
  • Responsible for leading all operations under their supervision to maximize revenue and EBITDA
  • Responsible for evaluating and implementing corrective action plans to improve the financial performace of each operation that is not meeting it’s financial targets
  • Participates in the development of annual budgets and operational plans
  • Provides operations with leadership support and tools to meet established goals
  • Builds business, increase sales to meet/exceed goals
  • Reviews Sales Plans and consult with the Corporate Sales Team regarding implementation strategies
  • Responsible for evaluating potential growth opportunities through expanding services
  • Coordinates training staff on systems, standard processes, company policies and procedures
  • Provides Leadership support and guidance to operations experiencing performance issues and/or administrative vacancies by implementing standard processes to improve service delivery and outcomes
  • Establishes relationships and function as a liaison between operations and the Executive Leadership Team
  • Assesses processes and performance
  • Effectively leads and deploys the resource of the Core Team (QAM, HRS, etc) as required to support operations
  • Assists with process implementation geared to improve performance goals
  • Provides Support and Supervision to Operation’s with Branch Manager vacancies
  • Ensures each service site develops and fully implements a targeted recruitment and retention plan by partnering with HR and Talent Acquisition
  • Other duties as assigned

Social Services Director

Life Care Center of Kirkland
11.2022 - 01.2024
  • Worked with residents, families, and community support to complete social service history, discharge plan, and development of interdisciplinary care plans designed to meet the bio-psychosocial needs of resident.
  • Identification of needs and coordination of services so that bio-psychosocial needs of each resident are met.
  • Assisting residents and responsible parties in location and using financial, legal, mental health, and other community resources.
  • Provide individual, group, and family services focused on the maintenance or enhancement of the resident’s bio-psychosocial functioning and understanding of their health status.
  • Coordinate and/or provide health and mental health social work services to residents to assist with attaining or maintaining the highest practical mental and psychosocial well-being, while helping resident who display mental or psychosocial difficulty receive appropriate treatment and services.
  • Provide resource support to staff participating in behavioral interventions for residents.
  • Coordinating safe discharge planning and follow–up services in coordination with interdisciplinary team.

Business Development Manager

Interim Healthcare Bellevue
08.2021 - 11.2022
  • Develops a comprehensive marketing and business development strategy for a specific geographic area based on the business potential of the area, needs of the community, and the capability of the local office.
  • This responsibility includes development of a business plan and
  • Collaborated with the Clinical and Operational team to understand customers and processes in assigned area to educate and answer questions regarding available services.
  • Spends 80% of time engaging with customers in-person to educate on the services, features, and benefits of the company as a healthcare provider.
  • Develops a minimum of 10 pursuit plan target accounts per year with a targeted annual spread.
  • Manages existing account relationships and acts as consultant to build relationship depth with current customers within assigned business area.
  • Analyzes needs of customer to create customized proposal.
  • Delivered exceptional customer service to customers, patients, and family members especially in the context of troubleshooting and resolving conflicts.
  • Collaborated with the Administrator to understand and champion office capabilities and attributes during marketing and business development appointments.
  • Aligns marketing and business development strategy with Director of Business Operations’ business strategy and vision.
  • Achieved budgeted financial targets of assigned area.
  • Responsible for accurate completion of all required reports and activity tracking to achieve company Key Performance Indicators (KPIs)Educates customers on the various business lines of the organization, promotes One Maxim, and maintains account collaboration with office counterparts.
  • Conducted daily Red Zone meeting with the recruiting team.
  • Actively communicates business opportunities with operations team and continuously seeks to improve business development processes.
  • Maintained an understanding of federal and state laws and Healthcare Reform affecting the organization’s business and educates customers and the office as to the impact of these matters in the business.
  • Accountable to federal, state, local programs and contracts, accrediting bodies, and Maxim requirements
  • Served as the Administrator as required by state regulation.
  • Performed other duties as assigned.

Case Manager Supervisor

Visiting Angels
06.2020 - 03.2021
  • Oversee the Case Management department and be responsible for all aspects related to Case Management. Will include adhering to policies and procedures as well as areas of deficiency.
  • Took Inquiries into Visiting Angels services to determine if our services are appropriate and if so, schedule a consultation visit
  • Managed the contact and follow up of Prospects - parties that have made contact with Visiting Angels but, have not yet started service - to an appropriate conclusion
  • Provided Assessment Visit with Client/Client Family to determine the type and level of service requirements in addition to establishing desirable Caregiver attributes
  • Develop Care Plans that reflect the appropriate type and level of service
  • Coordinated with Operations/Scheduling to arrange the service schedule and provide input on Caregiver attributes necessary to meet Care Plan goal(s).
  • Created complete Client Record in ClearCare (company web-based software) to include Care Plan, Schedule, Payer & Invoicing
  • Collected Client Photo, Emergency Contacts, Disclosure, Client Care Agreement and any additional required documentation.
  • Provided Case Management support to include monitoring for changes in the Care Plan, Care Conference Calls (with Caregivers and any additional personnel as appropriate)
  • Coordinate provision of updated medication requirements and address any medication discrepancies.
  • Interface and Coordinate with Visiting Angels nursing staff with regard to Quality Improvement, Supervisory Visits, Medication Administration and Nursing Task Delegation.
  • Participate in weekly Operations Meeting
  • Insure compliance with regulatory requirements as they apply to Client Services areas of responsibility
  • Act as a liaison between Visiting Angels and other organizations with common interest to include meetings and administrative functions.
  • Participate in rotating On-Call requirements for after-hours & weekend service support

Executive Director

Village Concepts
02.2019 - 01.2020
  • Responsible for all operations, acting as contact for all staff, residents, prospects, community organizations, government agencies and the public.
  • Supervises, directs, and motivates staff.
  • Maintains high degree of resident satisfaction and retention through consistent delivery of high quality services. Provides leadership for staff and residents to include pro-actively solving problems and resolving issues. Administers annual resident satisfaction survey.
  • Executes renewal program with existing residents through a proactive program.
  • Developed annual operating and capital budgets. Aggressively anticipates and minimizes negative budget variances and deficits. Meets and exceeds budget occupancy goals for the property. Continually explores means of revenue enhancement and expense reduction.
  • Hired, trained, disciplined and terminated associates in accordance with company policies. Reviews hires, promotions, disciplinary actions and termination of employment of associates ensuring consistency in the selection and retention of quality personnel.
  • Ensured buildings, grounds and property are up to company standards through the oversight of preventative maintenance systems and programs, and frequent inspections that meet company standards of excellence.
  • Maintained current departmental policies, procedures, and licenses in accordance with company, Federal, State, and local requirements.
  • Fostered creativity among staff to deliver the highest quality and best services to residents in the most economical manner possible.
  • Responsible for creating and maintaining an atmosphere of stability where the personal dignity of residents is supported. Acts as a member of Resident Counsel.
  • Developed and maintains a positive image with community. Becomes active in social and civic affairs of the local community. Represents the facility and the company to governmental agencies, professional organizations, community groups and other appropriate public agencies/groups.
  • Utilized sales and marketing activities and strategies to maximize occupancy.
  • Assisted in developing and conducting service plan reviews, as required by state codes, with appropriate resident care team members and resident families.
  • Oversaw the resident admission process to assure required documentation is completed in a timely manner and in accordance with established policies and procedures.
  • Oversaw the healthcare management of all residents in accordance with company policy and state regulations.
  • Oversaw the adherence to company policy regarding administration of medication. Assists nursing personnel in staff training and ensures frequent audits are performed on medication sheets

Clinic Manager for Primary Care Freeland and Clinton

Whidbey Health Hospital
06.2018 - 02.2019
  • Achieved budgeted expenses and revenue on a monthly and annual basis for each clinic. On an annual basis, develops revenue and expense projections for multiple departments and capital budgets within WhidbeyHealth guidelines for each clinic.
  • Ensured multiple offices and personnel follow WhidbeyHealth policies. Ensures operation is in regulatory compliance with all governing agencies or bodies (OSHA, J C, Medicare, HIPAA etc.). Responsible for the timeliness, accuracy and security of patient medical records.
  • Responsible for ensuring staff are trained in proper PMSI use and newly implemented EMR processes and procedures.
  • Worked in collaboration for the development and promotion of a continuous quality improvement culture. Follows through on projects from design through completion, learning and next steps, in conjunction with the medical director(s), department leadership, staff and others as appropriate.
  • Responsible for CQI indicator monitoring, data collection and reporting.
  • Teamed with physicians to ensure multiple clinics are operating at peak efficiency.
  • Coordinated with primary care and other specialty managers to ensure a seamless referral process and maximize system integrity.
  • Monitored and when necessary, develops improvement plans to increase patient satisfaction for multiple clinics.
  • Provided oversight and initiates strategies and goals to ensure an effective and efficient revenue cycle.
  • Monitored labor productivity reports against the targets using the Premier OA system and is accountable for clinic targets and standard key performance indicators set through the annual organizational budget & performance target settings for multiple clinics.
  • In coordination with division leadership and Whidbeyhealth Strategic Priorities, develops growth strategies for multiple specialties and clinics.
  • Performed other duties as assigned.

Unit Supervisor

Careage of Whidbey
07.2017 - 06.2018
  • Unit Coordinator provides direct administrative support to the Director of nursing, administrative and nursing staff.
  • Supported operations by planning, organizing and implementing administrative systems and programs.
  • The Administrative Coordinator works with the Division Managers in coordinating the communication, information and training necessary to accomplish department administrative objectives.
  • Holds multiple responsibilities to ensure administrative operations run smoothly and accomplish its goals daily.
  • Specialty training:
  • Provided extensive infection control programs and protocols
  • Oversaw and performed in admissions and admission process -scheduling staff for facility
  • Oversaw central supply.
  • Direct support with social services, including Medicaid applications, insurance and pharmaceutical billing and coding errors, Island transportation services, resident care conferences and implementation of direct care plans
  • Assisted with Human Resources, hiring processes, and maintaining/ tracking nursing licenses -monitoring OBRA status and registry for all nursing staff

Education

Master of Business Administration -

Rasmussen University
05.2025

Bachelor’s degree - Healthcare Leadership

Eastern Washington University
01.2014

Associate degree - Accounting

Peninsula College
01.2012

Skills

  • Community engagement
  • Program management
  • Strategic planning
  • Project management

Certification

  • Green Belt Six Sigma Lean 2019
  • Assisted Living Facility Administrator 2019
  • NAC License 2018

Timeline

Executive Director

ResCare Community Living
03.2023 - Current

Social Services Director

Life Care Center of Kirkland
11.2022 - 01.2024

Business Development Manager

Interim Healthcare Bellevue
08.2021 - 11.2022

Case Manager Supervisor

Visiting Angels
06.2020 - 03.2021

Executive Director

Village Concepts
02.2019 - 01.2020

Clinic Manager for Primary Care Freeland and Clinton

Whidbey Health Hospital
06.2018 - 02.2019

Unit Supervisor

Careage of Whidbey
07.2017 - 06.2018

Bachelor’s degree - Healthcare Leadership

Eastern Washington University

Associate degree - Accounting

Peninsula College

Master of Business Administration -

Rasmussen University

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