Abigail Chapman
Hermon,ME
Summary
Dynamic and detail-oriented professional with extensive customer service experience at Chili's Bar and Grill. Proven ability to effectively multitask while maintaining a welcoming environment. Skilled in complaint resolution and fostering customer relationships, ensuring repeat business. Recognized for training new staff and enhancing team productivity in fast-paced settings.
Overview
1
1
year of professional experience
Work History
Hostess/Food Runner
Chili's Bar and Grill
06.2025 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Cashier/Shift Supervisor
Sweet Frog Frozen Yogurt
06.2024 - 06.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
High School Diploma -
Hermon High School
Hermon, ME06-2025
Bachelor of Science - Dental Hygiene
University of New England
Biddeford, ME05-2029
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Customer service expertise
- Detail-oriented
- Interactive communication skills
- Greeting guests
- Complaint handling
- Guest complaint resolution
- Efficient collaboration
Timeline
Hostess/Food Runner
Chili's Bar and Grill
06.2025 - Current
Cashier/Shift Supervisor
Sweet Frog Frozen Yogurt
06.2024 - 06.2025
High School Diploma -
Hermon High School
Bachelor of Science - Dental Hygiene
University of New England
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