ABIGAIL CHARLES

Katie's Pizza and Pasta is a casual fine dining restaurant, offering new Italian cuisine.

• During my time serving, hosting, and working expo, I served brunch, lunch, and dinner to hundreds of customers per shift at a renowned, family owned restaurant.
• I helped resolve guest complaints to maintain satisfaction and increase customer experience, offered friendly and engaging service to all guests, and developed relationships with my guests, resulting in customer loyalty.
• I committed myself to constantly be learning about the complex food/menu at Katie's.
• I learned the POS system Toast.

Blood and Sand is a fine dining restaurant with a 5 course and 10 course Chef Tasting menu. At my time at Blood and Sand, I

• Gave exceptional service with proper pacing.
• Served guests with professionalism and quality, always with a smile on my face.
• Worked together with the server team to ensure total guest satisfaction.
• Explained the always-changing menu items and suggested appropriate options for food allergy concerns.
• Worked with POS system Lightspeed to place orders, manage bills, and handle complimentary items.
• Bussed and reset tables to keep dining room and work areas clean.

• Some close colleagues and I founded and developed a theater company based in Nashville for college aged students. Our company, "2nd Theatre Company", was dedicated to empowering young theatre artists and crafting the next generation of socially and culturally challenging works of theatre by creating avenues to explore theatrical production, direction, and design.
• We saw a need in our community for students to perform and expand their experience. We wanted to provide an opportunity for those who weren't cast in their mainstage shows at their universities by giving them a "second stage"- another place where they could craft and practice their skills while building their resumes.
• I have produced, directed, and performed with this company. My credits with the company include: Spring Awakening (Ilse), Miscast Cabaret (Director and Choreographer), Banned Together in collaboration with the Dark Horse Theater and Actor's Bridge Ensemble (Director), Significant Other (Producer).

Currently I am working in events as a house manager at a theater. At the Touhill Performing Arts Center,

• We host touring events and local shows such as St. Louis Ballet and the St. Louis Symphony Orchestra.
• I am in charge of the entire front of house staff (ushers, ticket takers, box office, etc) and communicate with the backstage supervisor to ensure a smooth show.
• I believe this job has helped me as a server with my de-escalation tactics, my ability to handle stress, and to be professional with guests | interact with.

• During my time at P.F. Chang's, I worked as a host, togo server, server, and server assistant.
• At my time at P.F. Chang's, we were primarily focused on handling the quantity of guests we were serving. I learned to simultaneously be efficient and accurate so that orders came out correctly, and be sociable and charismatic so that my guests enjoyed their evening dining out.

• During my time serving at Mike Duffy's, I learned how to be a more efficient server and handled large parties quickly and accurately.
• I also monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.