Abigail Clark
Salt Lake City,UT
Overview
18
18
years of professional experience
Work History
OPERATIONS SUPERINTENDENT
RIO TINTO
01.2021 - Current
- Senior leader over largest global mining operations team
- Directly managed 10 supervisors and 350 operators
- Coached, mentored, and conducted individual performance reviews
- Regularly prepared and delivered presentations to large groups
- Strategic planning and performance analysis to optimize business growth
- Accountable for $75million annual budget and securing funding for future growth initiatives
- Develop and execute annual plan, to safely deliver 200 million tons
- Asset management and replacement strategy
- Team organization and recruitment strategies
- Collaboration with team and stakeholders to achieve goals
- Project manager, overseeing multiple projects valued between $1.5million to $10million
- Projects include: - Technology deployments - Employee incentive, well-being and retention initiatives - Strategic business restructuring - Safety and productivity improvements
OPERATIONS SUPERVISOR
01.2017 - 01.2021
- Cascade short-range business plan to team of 120 direct reports
- Understand key metrics and the team's impact on objectives
- Collaborate with multiple departments to achieve short and long-range goals
- Conduct process failure investigations; identify and implement actions for business improvement
- Coached, mentored and conducted one-on-one performance reviews with team members
PROJECT / ACCOUNT MANAGER
ALL RESORT GROUP
01.2012 - 01.2017
- Delivered services for $5million/annual contract
- Increased contract valuation from $1.5million to $5million in two years
- Established project roadmap, negotiated contract valuations, and operating procedures
- Collaboration with customer and stakeholders to achieve results; prepared and presented project analysis and sales reports to senior leaders
- Led team of 150 employees- recruiting, onboarding, training and development
- Oversaw allocation of resources including 30 fleet assets
- Compliance with federal and local regulatory agencies
SALES AND SERVICE MANAGER
HOLLAND AMERICA LINE
01.2009 - 01.2012
- Oversaw all areas of sales team including hiring, training and performance reviews
- Increased sales revenue by 30% year over year
- Developed and implemented training program for associates in-class and hands on applications
- Prepared sales reports and presented to senior leadership
- Collaborated with various departments to successfully achieve business strategy
- Accounts payable and receivable
MARKETING ACCOUNT MANAGER
01.2007 - 01.2009
- Customer-facing role; traveled nationwide to provide client support
- Prepared and delivered marketing presentation
- Collaborated with business development managers onsite to curate messaging and promote product to regional market
- Trained and educated agents to assist in reaching sales objectives
Education
BA in English, Minor in Communications -
BRIGHAM YOUNG UNIVERSITY
01.2009
Skills
- 15 years people leadership
- 10 years project management
- Strategic planning and business growth
- Strong interpersonal skills
- Change management
- Collaboration and teamwork
Timeline
OPERATIONS SUPERINTENDENT
RIO TINTO
01.2021 - Current
OPERATIONS SUPERVISOR
01.2017 - 01.2021
PROJECT / ACCOUNT MANAGER
ALL RESORT GROUP
01.2012 - 01.2017
SALES AND SERVICE MANAGER
HOLLAND AMERICA LINE
01.2009 - 01.2012
MARKETING ACCOUNT MANAGER
01.2007 - 01.2009
BA in English, Minor in Communications -
BRIGHAM YOUNG UNIVERSITY