Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abigail Clementi

Reno

Summary

Dynamic and detail-oriented professional with a proven track record at Cognizant Technologies Solutions. Adept in problem-solving and time management, I excel in team collaboration and communication. Recognized for enhancing customer satisfaction and operational efficiency, I bring strong computer skills and a commitment to excellence in every role. I have an extensive background in all kinds of services.

Overview

12
12
years of professional experience

Work History

Senior Process Executive

Cognizant Technologies Solutions
09.2023 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Front-End Team Member

Total Wine & More
02.2023 - 07.2023
  • Delivered exceptional customer service by assisting guests with product selections and inquiries.
  • Collaborated with team members to maintain store cleanliness and organization standards.
  • Operated point-of-sale systems efficiently, processing transactions accurately and promptly.
  • Adapted quickly to changing priorities, maintaining focus during peak hours to enhance customer experience.
  • Contributed to merchandising efforts by arranging displays that attracted customer attention and increased sales.
  • Resolved customer complaints effectively, enhancing overall satisfaction and loyalty through attentive service.

Sales Associate and Ambassador

Burlington Coat Factoy
07.2020 - 10.2020
  • Collaborated with team members to achieve sales goals and improve store performance.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Guest Services Associate

Learning Express Toy Store
11.2019 - 06.2020
  • Assisted in training new associates on operational procedures and customer interaction techniques.
  • Processed transactions accurately using point-of-sale systems, ensuring swift service delivery.
  • Handled guest feedback proactively, implementing suggestions to enhance service quality.
  • Executed promotional activities, effectively communicating offers to guests for increased sales opportunities.
  • Monitored inventory levels, coordinating restocking efforts to maintain product availability.
  • Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Handled customer complaints to satisfy and retain guests.

Self Checkout Host

Walmart
11.2018 - 07.2019
  • Facilitated customer transactions at self-checkout stations, ensuring efficient service and minimal wait times.
  • Assisted customers with equipment usage, troubleshooting technical issues to enhance user experience.
  • Monitored checkout area for cleanliness and organization, promoting a welcoming shopping environment.
  • Trained new staff on self-checkout procedures and best practices for customer assistance.
  • Engaged with customers and offered assistance upon entry into store.

Office Assistant

Omni Global Sourcing
09.2016 - 02.2017
  • Coordinated scheduling and calendar management for multiple executives, optimizing time allocation and resource utilization.
  • Developed and maintained filing systems, enhancing document retrieval efficiency and organization within office space.
  • Assisted in preparation of reports and presentations, ensuring accuracy and consistency in data presentation for meetings.
  • Implemented office supply inventory system, reducing costs through strategic vendor negotiations and timely reordering processes.
  • Provided exceptional customer service by addressing inquiries promptly, fostering positive relationships with clients and vendors.
  • Expedited document processing with accurate data entry and timely filing.

Guest Services Associate

Heritage's Dairy Stores
08.2013 - 08.2016
  • Maintained knowledge of products and services to enhance guest satisfaction and engagement.
  • Handled phone inquiries professionally, contributing to increased bookings and repeat customers.
  • Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
  • Maintained a clean and welcoming lobby area to create a positive first impression for guests.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Managed deli operations, ensuring compliance with food safety standards and regulations.
  • Trained new staff on proper slicing techniques and product handling procedures.
  • Maintained inventory levels, conducted regular stock checks, and minimized waste.
  • Assisted customers in selecting products, providing knowledgeable recommendations and excellent service.

Education

High School Diploma -

Clearview Regional High School
Mullica Hill, NJ

No Degree - Psychology

Rowan University
Glassboro, NJ

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible

Timeline

Senior Process Executive

Cognizant Technologies Solutions
09.2023 - Current

Front-End Team Member

Total Wine & More
02.2023 - 07.2023

Sales Associate and Ambassador

Burlington Coat Factoy
07.2020 - 10.2020

Guest Services Associate

Learning Express Toy Store
11.2019 - 06.2020

Self Checkout Host

Walmart
11.2018 - 07.2019

Office Assistant

Omni Global Sourcing
09.2016 - 02.2017

Guest Services Associate

Heritage's Dairy Stores
08.2013 - 08.2016

High School Diploma -

Clearview Regional High School

No Degree - Psychology

Rowan University

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