Abigail Cline
Orlando,FL
Summary
Enthusiastic social work student with practical experience in supporting children's mental health through social-emotional learning and behavioral interventions. Proficient in creating supportive environments that foster emotional regulation, empathy, and positive peer interactions. Experienced in using mindfulness techniques and positive reinforcement to enhance children's resilience and self-esteem. Skilled in collaborating with educators, parents, and mental health professionals to provide comprehensive care and ensure consistent support. Committed to advancing mental well-being through empathetic communication, active listening, and effective crisis management.
Overview
5
5
years of professional experience
Work History
Intern
Easterseals at Day Break
Winter Park , FL
08.2024 - Current
- Provided companionship and emotional support to elderly individuals.
- Organized recreational activities for elderly clients including reading, playing board games, and taking walks.
- Encouraged independence by helping seniors complete tasks on their own whenever possible.
- Supported clients in making decisions that were consistent with their values and wishes.
Guest Service Agent
Lakewood Regional Support Center
Orlando, FL
01.2024 - Current
- Provided empathetic and patient customer service, helping guests feel understood and supported during stressful situations
- Utilized active listening skills to identify and address guests' emotional needs, ensuring a positive and reassuring experience
- Managed high-stress calls with professionalism and calm, helping to de-escalate situations and alleviate guest anxiety
- Encouraged a culture of compassion and understanding within the call center, prioritizing guest satisfaction and emotional well-being
- Provided follow-up communication to guests to ensure their concerns were fully addressed, reinforcing a sense of care and attentiveness
Substitute Teacher, K-12
Kelly Education
Orlando
01.2023 - 12.2023
- Adapted lesson plans to create a structured and supportive classroom environment, helping students feel secure and focused during transitions
- Provided emotional support and a listening ear to students experiencing stress or anxiety, ensuring their well-being during periods of teacher absence
- Implemented classroom management techniques that promoted a calm, inclusive atmosphere, minimizing disruptions and supporting students' emotional regulation
- Monitored student behavior for signs of distress or emotional challenges, and communicated concerns to regular teachers or school counselors for follow-up
- Encouraged positive peer interactions and collaboration among students, fostering a sense of belonging and reducing feelings of isolation
Camp Intern
Urban Impact Foundation
Pittsburgh, PA
06.2023 - 08.2023
- Provided individualized support and guidance to children experiencing homesickness, anxiety, or behavioral challenges, fostering a safe and nurturing environment
- Collaborated with camp/social work staff to identify and address the emotional needs of campers, ensuring appropriate interventions
- Implemented conflict resolution strategies and peer mediation to maintain a positive camp atmosphere and encourage healthy interpersonal relationships
- Created and led mindfulness exercises and relaxation techniques to help campers manage stress and develop coping skills
- Monitored camper well-being and reported any signs of emotional distress to appropriate staff, ensuring timely support and intervention
Nurture Group Coordinator
Crystal Lake Elementary School District 47
Lakeland, FL
09.2022 - 12.2022
- Facilitated role play and hands-on activities to teach essential life skills, including effective communication, empathy, and compassion
- Provided a supportive and nurturing environment for students to explore emotions and develop social-emotional skills, fostering mental well-being
- Collaborated with teachers and mental health professionals to tailor interventions that address individual students' emotional and behavioral needs
- Facilitated small group discussions that allowed students to express their feelings and experiences, building self-awareness and emotional intelligence
- While also developing healthy coping strategies
- Implemented strategies to create a safe and inclusive group dynamic, ensuring all students felt valued and supported in their development
Cashier
Publix
Orlando
01.2020 - 05.2022
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store
- Maintained customer satisfaction with quick and professional handling of product returns
- Handled approximately daily credit and cash transactions for customers with accuracy and speed
- Monitored self-checkout systems and provided assistance or intervention where required
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Demonstrated respect, friendliness and willingness to help wherever needed
- Collaborated with various groups to troubleshoot and resolve build and deployment issues
Education
Masters in Social Work - Social Work
University of Central Florida
Orlando, FL05-2026
Bachelor of Social Work - Social Work
University of Central Florida
Orlando, FL05.2025
Social Work -
Southeastern University
Lakeland, FL12.2022
Associate of Arts -
Valencia College
Orlando, FL05.2022
Timeline
Intern
Easterseals at Day Break
08.2024 - Current
Guest Service Agent
Lakewood Regional Support Center
01.2024 - Current
Camp Intern
Urban Impact Foundation
06.2023 - 08.2023
Substitute Teacher, K-12
Kelly Education
01.2023 - 12.2023
Nurture Group Coordinator
Crystal Lake Elementary School District 47
09.2022 - 12.2022
Cashier
Publix
01.2020 - 05.2022
Masters in Social Work - Social Work
University of Central Florida
Bachelor of Social Work - Social Work
University of Central Florida
Social Work -
Southeastern University
Associate of Arts -
Valencia College