ABIGAIL COLSON
West Springfield,MA
Summary
Energetic and personable worker committed to the success of the project at hand. Background with various settings which has develop a number of skills including, clerical support, public interaction, scheduling, personal management, and great communication.
Overview
7
7
years of professional experience
Work History
Assistant Dance Teacher
Dancers Image
09.2016 - Current
- Assisted with instructing, communicating with, and monitoring groups of up to 20 participants
- Worked with ages 2-60 years old
- Increased satisfaction of parents, showed them their child in good hands and that I can be trusted
- Scheduled class times
- Communicated effectively with parents on expectations and upcoming performances.
- Collaborated with other students and teachers to find the best, most beneficial solution for everyone
- Provided support and mentoring to team members as they were exposed to learning various new tasks, such as developing their skills and even dealing with personal matters.
- Used age-appropriate vocabulary and music to teach class, keeping positive, enthusiastic attitude.
Waitress
Skyline Brewery
05.2023 - 08.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Lead Hostess
Red Robin
02.2022 - 08.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Answered customer questions about hours, seating, and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
Receptionist Assistant
Dancer's Image
09.2018 - 06.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Managed multiple tasks and met time-sensitive deadlines.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Managed multi-line telephone system and greeted claimants during office visits.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Nursing
Fairfield University
Fairfield, CT05.2026
High School Diploma -
West Springfield High School
West Springfield, MA06.2022
Skills
- Team leadership
- Powerful negotiator
- Public speaking
- Organization
- Inventory management
- Group and individual instruction
- Planning and coordination
- Strong verbal communication
- Conflict resolution
Timeline
Waitress
Skyline Brewery
05.2023 - 08.2023
Lead Hostess
Red Robin
02.2022 - 08.2023
Receptionist Assistant
Dancer's Image
09.2018 - 06.2022
Assistant Dance Teacher
Dancers Image
09.2016 - Current
Nursing
Fairfield University
High School Diploma -
West Springfield High School