Abigail Conner
Rego Park,New York
Summary
Criminal Justice major with a background in diverse customer care and service roles. Possesses a patient and sensitive approach to addressing customers' concerns and requirements. Proficient in utilizing Word, Excel, PowerPoint, Outlook, and computer dialing software, bringing a mastery of essential tools for efficient task handling. Strong commitment to delivering exceptional service and poised to contribute skills and expertise in a dynamic customer-focused environment.
Overview
6
6
years of professional experience
Work History
Telemarketer
Luminance Home Solutions, Solar and Roofing Company
06.2024 - Current
- Maintained professional mannerism over the phone, called homeowners to schedule consultations for solar energy and roofing services, managed call tools software, and completed roofing and solar training.
Recreation lead
Cliffside Rehabilitation & Residential Center
10.2021 - 01.2024
- Completed new admission assessments, prepared lesson plans for art classes, maintained relationships with patients and families, and scheduled appointments.
Shift Manager
Burger King
09.2018 - 10.2021
- Supervised the mid-day shift, trained new employees, managed daily inventory, handled customer requests, and monitored cash flow.
Education
Bachelors of Science in Criminal Justice, Political Science Minor -
John Jay College of Criminal Justice, (CUNY)
12.2024
Associates of Science in Criminal Justice -
Borough of Manhattan Community College, (CUNY)
06.2022
Skills
- English
- Bemba
- Microsoft Office
- PowerPoint
- Excel
- Customer Service
Email and Telephone Etiquette
Inbound and outbound calls
Decision-Making
Verbal and written communication
Strategic Planning
Timeline
Telemarketer
Luminance Home Solutions, Solar and Roofing Company
06.2024 - Current
Recreation lead
Cliffside Rehabilitation & Residential Center
10.2021 - 01.2024
Shift Manager
Burger King
09.2018 - 10.2021
Bachelors of Science in Criminal Justice, Political Science Minor -
John Jay College of Criminal Justice, (CUNY)
Associates of Science in Criminal Justice -
Borough of Manhattan Community College, (CUNY)
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