Abigail Cook
Opp,AL
Summary
Detail-oriented professional with experience in customer service, front-line leadership, and cash handling in fast-paced environments. Skilled in communication, problem-solving, multitasking, and maintaining accuracy while handling sensitive information. Experienced in resolving customer concerns, managing transactions, and providing professional assistance. Eager to apply strong organizational and interpersonal skills to support patients and healthcare staff in an emergency department setting.
Overview
3
3
years of professional experience
Work History
General Manager
Hardees
10.2026 - Current
- Managed staffing schedules, hiring, and employee training
- Monitored food safety, cleanliness, and sanitation standards
- Supervised cash handling, deposits, and register controls
- Coordinated inventory ordering, stock levels, and vendor deliveries
- Coached crew members on guest service and product quality
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Maintained accurate records and demonstrated attention to detail when completing daily administrative responsibilities.
Shift Lead
Hardees
Opp, AL
12.2025 - 10.2026
- Provided professional customer service and handled customer questions and concerns.
- Processed cash and credit card transactions accurately and balanced the register.
- Supervised employees and assigned daily tasks to ensure smooth operations.
- Maintained accurate inventory counts and monitored supplies.
- Organized and prioritized multiple tasks in a fast-paced environment.
- Communicated effectively with customers, employees, and management.
- Resolved customer issues professionally and efficiently.
- Maintained organized work areas and followed company policies and procedures.
- Answered incoming calls professionally and helped customers resolve problems and directed them to the appropriate assistance.
Cashier
Hardees
Opp, AL
04.2024 - 12.2025
- Processed customer transactions accurately and efficiently in a high volume environment
- Delivered friendly customer service and assisted customers with questions and orders
- Maintained balanced cash drawers and followed cash-handling procedures
- Supported daily operations by maintaining clean and organized work areas
Education
Patient Care Technician Certificate
Opp HighSchool
Opp, ALSkills
- Customer service & professional communication
- Computer skills
- Attention to detail
- Phone etiquette
- Organizational skills
- Confidentiality
- Multitasking
- Problem solving
- Time management
- Data Entry
Timeline
General Manager
Hardees
10.2026 - Current
Shift Lead
Hardees
12.2025 - 10.2026
Cashier
Hardees
04.2024 - 12.2025
Patient Care Technician Certificate
Opp HighSchool