Abigail Corcoran
She/Her(s) / Ph.D. Student- OSU Department Of Gender Studies / Former Floor Manager - Explore Booksellers (Aspen, CO)
Columbus
Summary
Dedicated and industrious Bookseller bringing several years of experience in book-selling, bookstore management, and pop-up event settings! Skilled at engaging customers, providing expert book recommendations, up-selling by leveraging key campaigns, and relating to individuals through shared passion for reading. Maintains in-depth knowledge of various authors and genres.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Sales Floor Manager
Explore Booksellers
05.2021 - 09.2021
- Designed weekly employee schedules and managed schedule changes for a team of 7 booksellers.
- Investigated key titles, community-specific titles, communicated with buying team regarding opportunities to tailor merchandise to reflect customers' interests, and provided primary buyer with weekly list of titles to include in new orders.
- Ensured staff followed company and store policies, procedures and standards.
- Led by example in prioritizing customers, providing excellent customer service, and ensuring complete customer satisfaction through critical and creative problem solving.
- Calculated deposits, counted cash drawers, counted the safe, and worked in tandem with accounts receivable: Handled over $5,000 daily.
- Executed merchandising standards, promotion standards, creating displays, etc.
- Recruited, hired, and trained 2 seasonal salespeople.
Bookseller
Explore Booksellers
03.2018 - 09.2021
- Responsible for shelving, closing (register and store), processing special orders through various publishers, shipping, customer relations and receiving/allocating inventory (trained in Booklog Point of Sale Inventory Software).
- Processed all customer transactions accurately and in timely manner. Interacted with upwards of 50 customers each day.
- Provided accurate information about promotions, customer programs and products (expert and relevant book recommendations), helping drive high customer retention.
- Interacted with many well-known authors and manage their book signings. Practice professionalism and project management by handling logistics, sales and author requests.
- Professionally represented Explore at special events and pop-up bookshops for Aspen’s summer festivals (including Aspen Ideas Festival and Security Forum).
Social Media Manager
Explore Booksellers
05.2019 - 09.2021
- Created and managed all promotional material (posts, fliers, etc.) for all book events.
- Generated engaging posts featuring new book releases, promotional material and highlighting Explore's participation in events such as Aspen Ideas Festival and Aspen Words.
- Increased reach of each post by an average of 106 accounts. Introduced several weekly Instagram installments including weekly reels, Media Mondays and New Title Tuesdays.
- Ran point on in-store events (coordinated social media, layout and aesthetics of store for event, spoke with sponsors and coordinated book sales).
- Interacted with authors on social media (including Brad Thor, Katie Kitamura, and Mark Dery).
Service Leader & Community Engagement Coordinator
City Year New York
07.2020 - 06.2021
- Designed and executed high quality and sustainable physical and virtual service projects for City Year's corporate sponsors in New York City Public schools, engaging 1000+ volunteers.
- Planned and executed City Year New York's (CYNY) annual MLK Day of Service virtually. Hosted 850 volunteers from corporate partnerships and facilitated completion of 450 tile murals for partner schools. Through MLK programing (for which my team wrote all promotional materials) we raised $85,000 for City Year New York.
- Used business analytics technology like Salesforce to track and engage with corporate volunteers from service events.
- Engaged Community Asset Mapping to connect children and families from school partnerships with organizations and businesses in their communities providing needed services.
AmeriCorps Student Success Coach
City Year New York
08.2019 - 06.2020
- Earned 850+ hours of community service serving at Fresh Creek School (PS 325).
- Tutored ten students daily, provided all-class support in a third-grade classroom, and push-in and pull-out literacy interventions. Resulted in an average increase of 3.5 reading levels in students according to Fountas and Pinnell scoring system.
• Wrote new and engaging curriculum for Art and Yoga/Mindfulness enrichment clubs for an afterschool program of 40 students.
• Diversity, Belonging, Inclusion and Equity Corps Council Member: Responsible for planning and executing “Courageous Conversations” events with Corps. Duties included representing City Year when reaching out to panelists, engaging with fellow Corps members to formulate relevant programming, and meeting with committee outside of regular business hours.
Promising Pages Intern
Promising Pages
01.2018 - 05.2018
- A hired unpaid position with early literacy non-profit.
- Responsible for managing large groups of volunteers (giving directions, delegating tasks and redeploying to new projects) and representing Promising Pages while leading volunteer groups, on social media, and at business functions.
- Assisted in intake, processing, and redistribution of thousands of lightly used books to local Title I Elementary Schools and 30+ social service partners in Charlotte, North Carolina.
Education
Ph.D. - Women's, Gender And Sexuality Studies
The Ohio State University
Columbus, OH 05.2001 -
Master of Arts - English
The University of Utah
Salt Lake City, UT 07.2021 - Current
Bachelor of Arts - English & Gender And Sexuality Studies
Davidson College
Davidson, NC 08.2015 - 2019.06
Skills
Customer Assistance
Written & Verbal Communication
Cash Register Operation
Store Merchandising & Design
Children's Books
Product Sales
Leadership
Project Management
Project Planning and Development
MS Office
Cultural Awareness
Inventory Management
Staff Scheduling
Relationship Building
Timeline
Master of Arts - English
The University of Utah
07.2021 - Current
Sales Floor Manager
Explore Booksellers
05.2021 - 09.2021
Service Leader & Community Engagement Coordinator
City Year New York
07.2020 - 06.2021
AmeriCorps Student Success Coach
City Year New York
08.2019 - 06.2020
Social Media Manager
Explore Booksellers
05.2019 - 09.2021
Bookseller
Explore Booksellers
03.2018 - 09.2021
Promising Pages Intern
Promising Pages
01.2018 - 05.2018
Bachelor of Arts - English & Gender And Sexuality Studies
Davidson College
08.2015 - 2019.06
Ph.D. - Women's, Gender And Sexuality Studies
The Ohio State University
05.2001 -
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