Abigail Cortez
Woodbridge
Summary
Dynamic professional with a strong focus on customer service excellence and operational management. Proven ability to implement health regulations compliance and improve patient flow, ensuring high standards in service delivery.
Overview
6
6
years of professional experience
Work History
Manager
Pino's Pizzeria and Restaurant
Woodbridge
09.2023 - Current
- Managed daily operations of restaurant and pizzeria to ensure efficient service delivery.
- Trained and supervised staff in customer service and food preparation standards.
- Implemented health and safety protocols to ensure compliance with regulations.
- Handled customer inquiries and resolved complaints to maintain guest satisfaction.
- Collaborated with kitchen team to optimize food production workflows.
- Monitored staff performance and addressed operational issues proactively.
- Enforced customer service standards to uphold quality and resolve conflicts.
- Completed opening, closing, and shift change procedures to maintain operational integrity.
Front Desk Manager
Kinder Pediatric Urgent Care
Woodbridge
01.2020 - 07.2023
- Managed front desk operations to ensure efficient patient flow and satisfaction.
- Trained and mentored new staff on front desk policies and procedures.
- Handled patient inquiries, resolving complaints promptly to enhance service quality.
- Maintained accurate patient records utilizing electronic systems for seamless access.
- Collaborated with medical staff to improve communication channels and workflows.
- Implemented procedures that increased patient check-in efficiency significantly.
- Monitored inventory of office supplies, placing orders to maintain adequate stock.
- Oversaw all payment transactions, ensuring accuracy in processing cash and credit.
Education
Perth Amboy High School
Perth Amboy, NJ06-2009
Skills
- Staff training and development
- Health regulations compliance
- Customer service excellence
- Operational management
- Inventory control
- Patient flow optimization
Languages
English
Full Professional
Spanish
Full Professional
References
References available upon request.
Timeline
Manager
Pino's Pizzeria and Restaurant
09.2023 - Current
Front Desk Manager
Kinder Pediatric Urgent Care
01.2020 - 07.2023
Perth Amboy High School