Abigail Cowan
Amarillo
Summary
Dynamic barista with a proven track record at Dutch Bros, excelling in crafting high-quality beverages and delivering exceptional customer service. A detail-oriented team player skilled in espresso machine operation and adept at resolving customer issues, fostering loyalty and satisfaction in a fast-paced environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Dutch Bros
Amarillo, TX
10.2024 - Current
- Designed and served high-quality coffee beverages to enhance customer satisfaction and meet individual tastes.
- Executed daily checks and cleaning protocols for espresso machines and equipment, guaranteeing reliable functionality and cleanliness.
- Provided exceptional customer service, fostering positive relationships with regular patrons.
- Administered cash register duties, maintaining transaction accuracy and delivering change efficiently to enhance customer service.
- Operated espresso machines and other equipment, ensuring cleanliness and functionality.
- Prepared and served high-quality coffee beverages with attention to customer preferences.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Team Member
Water Still
Amarillo, TX
08.2022 - 10.2024
- Collaborated with team members to maintain a fast-paced work environment during peak hours.
- Assisted in training new baristas on beverage preparation and customer service standards.
- Implemented inventory management techniques to ensure availability of essential supplies.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Education
Associate of Science - Dental Hygiene
Abigail Cowan
Amarillo, TXSkills
Friendly and outgoing
Attention to detail
Team player
Problem-solving
Opening and closing duties
Order taking
Espresso machine operation
Certification
I do have my dental assisting license! There are no open jobs at the moment. I’d love doing coffee just as much as I love cleaning teeth!😁
Timeline
Barista
Dutch Bros
10.2024 - Current
Team Member
Water Still
08.2022 - 10.2024
Associate of Science - Dental Hygiene
Abigail Cowan