Summary
Overview
Work History
Education
Skills
Certification
Timeline
Barista
Abigail Cowan

Abigail Cowan

Amarillo

Summary

Dynamic barista with a proven track record at Dutch Bros, excelling in crafting high-quality beverages and delivering exceptional customer service. A detail-oriented team player skilled in espresso machine operation and adept at resolving customer issues, fostering loyalty and satisfaction in a fast-paced environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Barista

Dutch Bros
Amarillo, TX
10.2024 - Current
  • Designed and served high-quality coffee beverages to enhance customer satisfaction and meet individual tastes.
  • Executed daily checks and cleaning protocols for espresso machines and equipment, guaranteeing reliable functionality and cleanliness.
  • Provided exceptional customer service, fostering positive relationships with regular patrons.
  • Administered cash register duties, maintaining transaction accuracy and delivering change efficiently to enhance customer service.
  • Operated espresso machines and other equipment, ensuring cleanliness and functionality.
  • Prepared and served high-quality coffee beverages with attention to customer preferences.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Team Member

Water Still
Amarillo, TX
08.2022 - 10.2024
  • Collaborated with team members to maintain a fast-paced work environment during peak hours.
  • Assisted in training new baristas on beverage preparation and customer service standards.
  • Implemented inventory management techniques to ensure availability of essential supplies.
  • Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.

Education

Associate of Science - Dental Hygiene

Abigail Cowan
Amarillo, TX

Skills

Friendly and outgoing

Attention to detail

Team player

Problem-solving

Opening and closing duties

Order taking

Espresso machine operation

Certification

I do have my dental assisting license! There are no open jobs at the moment. I’d love doing coffee just as much as I love cleaning teeth!😁

Timeline

Barista

Dutch Bros
10.2024 - Current

Team Member

Water Still
08.2022 - 10.2024

Associate of Science - Dental Hygiene

Abigail Cowan