Abigail Cruz
Spring,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Optometric Technician
Eye Trends
06.2022 - Current
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Coordinated up to 20 patients scheduling, monitored patient flow throughout office and properly communicated delays.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Gathered up to 20 patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Managed administrative duties with phone reception, appointment scheduling and payment processing
Optician
Eye Trends
01.2022 - Current
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Maintained safe, clean and organized environment to increase patient comfort.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
Front Desk Receptionist
Child And Family Eyecare
06.2021 - 05.2022
- Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled up to 20 patients a day, coordinated and confirmed appointments.
- Resolved patient issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Trained new team members on company procedures, customer service and issue resolution.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Optometric Technician
Child And Family Eye Care
06.2021 - 05.2022
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Cleaned or sterilized ophthalmic or surgical instruments.
Education
Associate of Science - Surgical Technology
Lone Star College System
Spring, TX01.2025
High School Diploma -
I Can Do Anything Charter High School
Reno, NV06.2014
Skills
- Diagnostic Evaluation
- Patient Engagement
- Accepted Practice Guidelines
- Transportation Assistance
- Equipment Disinfection
- Paperwork Management
- Clerical Support
- Microsoft Word
- Typing Proficiency
- Office Equipment Proficiency
- Schedule Mastery
- Reading Comprehension
Timeline
Optometric Technician
Eye Trends
06.2022 - Current
Optician
Eye Trends
01.2022 - Current
Front Desk Receptionist
Child And Family Eyecare
06.2021 - 05.2022
Optometric Technician
Child And Family Eye Care
06.2021 - 05.2022
Associate of Science - Surgical Technology
Lone Star College System
High School Diploma -
I Can Do Anything Charter High School
Similar Profiles
Gloria RamirezGloria Ramirez
Office Administrator at Eye TrendsOffice Administrator at Eye Trends
Denise GlogerDenise Gloger
Optician Technician at Eye TrendsOptician Technician at Eye Trends
Anh NguyenAnh Nguyen
Doctor's Assistant at Eye TrendsDoctor's Assistant at Eye Trends
Jamie ReevesJamie Reeves
Patient Care Assistant II at Woodland Springs Behavioral HealthPatient Care Assistant II at Woodland Springs Behavioral Health
Tyler KelleyTyler Kelley
Quality Assurance Manager at Bison Profab Industrial EnclosuresQuality Assurance Manager at Bison Profab Industrial Enclosures