Abigail Cummings
Boston,MA
Summary
Service-oriented Coordinator driven to support various organizations with strengths in hiring, recruitment and placement. Experienced in planning operations to meet changing seasonal demands and account for natural turnover. Prepared to leverage experience and strengths to take on dynamic position with long-term potential. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
3
3
years of professional experience
Work History
Beach Attendant
Sebago Boating Club
05.2023 - 08.2023
- Patrolled beach to enforce rules and regulations and issued stern warning to violators to protect health and well-being of beach-goers.
- Maintained surveillance of patrons on beach and acted immediately and appropriately to secure safety in event of emergency.
- Used microsoft online to complete and maintain records of beach and weather conditions, incident information and emergency medical occurrences.
- Sold and maintained records of members
- Maintained and created social media content.
Volunteer Coordinator
Massachusetts College Of Liberal Arts
11.2022 - 03.2023
- Participated in community outreach events to promote volunteer opportunities and enlist new volunteers.
- Developed and maintained relationships with local organizations to identify volunteer opportunities and resources.
- Managed and tracked volunteer hours and progress to support accurate documentation.
- Collaborated with other departments to maximize impact of volunteer efforts.
- Supported Members of the volunteer center with day to day tasks.
- Created and ran a afterschool program for 9-13 year olds.
- Emailed and called parents, administrative personnel, and other members.
Shift Leader
Firehouse Subs
11.2021 - 06.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Created a welcoming environment to new and returning customers.
- Handled basic inquires.
- Resolved conflicts between employees to maintain positive and productive work environments.
Stock Clerk
Target
04.2021 - 08.2021
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Conducted inventory and restocked items throughout day.
- Checked and pulled defective or expired products from shelves.
- Greeted customers and directed to requested products.
Waitress/Hostess
Dunstan's Tap And Table
10.2020 - 03.2021
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
No Degree - Political Science
Massachusetts College of Liberal Arts
North Adams, MA05.2026
Skills
- Guest Satisfaction
- Customer Service
- Communication Skills
- Basic computer skills with Microsoft and Google
- Social media understanding
- Update Logs and Reports
- Complex Problem-Solving
- Customer Relationships
Athlete
At my pervious institution, I was a division III student athlete, who maintained school, work, and sports. Team leader and navigator of issues and disputes. Upheld a 3.7-3.8 GPA. Evolved in a community and advocated for student athletes in remote conferences. Led discussions about mental health in Student athletes.
Student Athlete/ Advocator
At a previous institution, a student athlete in Divion III volleyball. Had a GPA of 3.7-3.8 while maintaining school, work, and sports. Navigated tough discussions through out the athletics department. Advocated for DIII student athletes across the nation on zoom conferences. Leader in Student Athletics Actives Council. Upheld respect with peers and student athletes.
Timeline
Beach Attendant
Sebago Boating Club
05.2023 - 08.2023
Volunteer Coordinator
Massachusetts College Of Liberal Arts
11.2022 - 03.2023
Shift Leader
Firehouse Subs
11.2021 - 06.2022
Stock Clerk
Target
04.2021 - 08.2021
Waitress/Hostess
Dunstan's Tap And Table
10.2020 - 03.2021
No Degree - Political Science
Massachusetts College of Liberal Arts
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