Abigail Dahl
Orange City
Summary
Recent Psychology graduate with strong leadership skills developed through experience as a manager at a bakery, waitress, and cashier. Passionate about higher education and student success, seeking to transition into an Admissions Counselor role. Skilled at building relationships, guiding individuals through decision-making processes, and providing excellent customer service. Proven ability to manage operations, train staff, and coordinate efforts to meet organizational goals. Eager to leverage communication, problem-solving, and organizational skills to support prospective students in their college journey.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Brad's Bistro
07.2021 - Current
- Supervise day-to-day tasks from baristas to meet performance, quality and service expectations.
- Maintain a clean, safe, and organized bakery environment to enhance the customer experience.
- Developed strong working relationships with the staff, in hopes of creating a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assist in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Train new staff members by offering guidance/support in their jobs as baristas.
- Implemented staff training programs to elevate service standards, knowledge of the business, and improving customer service skills.
Education
Bachelor of Arts - Psychology
Northwestern College
Orange City, IA12-2024
Skills
- Customer service
- Money handling
- Team leadership
- Time management
- Verbal and written communication
- Staff training and development
- Strong multitasking
- Cleanliness
- Attention to detail
- Handling complaints
- Memory retention
Timeline
Assistant Manager
Brad's Bistro
07.2021 - Current
Bachelor of Arts - Psychology
Northwestern College