Abigail Dand

• Supervised daily operations and ensured compliance with company standards.
• Managed staff schedules to optimize service efficiency and coverage.
• Trained new team members on service protocols and operational procedures.

• Prepared and served a variety of beverages to guests.
• Maintained cleanliness and organization of bar area.
• Assisted in managing inventory and ordering supplies.

Served guests at a fast pace

Serving venue is 2700 people

• Mixed cocktails and beverages for guests at luxury hotel events.
• Provided exceptional customer service in the world’s largest Hard Rock Cafe
• Maintained cleanliness and organization of bar area and equipment.

• Mixed cocktails and beverages for guests at luxury hotel events.
• Provided exceptional customer service in fast-paced bar environment.
• Maintained cleanliness and organization of bar area and equipment.

• Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
• Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
• Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
• Educated guests on meals during a cocktail event answering questions and bringing special orders.
• Verified food tray contents and transported each from kitchen to banquet hall.

• Multitasked to meet customer, business operations and server needs with minimal errors or delays.
• Monitored patrons to keep alcohol consumption at designated levels.
• Engaged in small talk with patrons to build rapport and earn repeat business.
• Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards
• Prepared and served drinks in high-volume environment

• Awarded Grand Performer of the Quarter
• Most nominated Grand performer for 2019
• Assisted with getting the Bohemian hotel a 90.9 GSS score
• Improved gallery and upsells by 25% per quarter
• Trained new Grand performers
• Delivered key administrative support to coworkers, taking on additional tasks during peak times.

• Assisted patrons with unloading and loading to remain compliant with safety regulations.
• Checked seatbelts of all riders to maximize safety and manage risk.
• Educated patrons on facilities, entertainment options and rules and regulations.
• Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
• Collaborated with peers to deliver consistent service and promote customer retention.
• Communicated with manager to discuss ride maintenance or repair issues

• Delegated daily tasks to employees to manage resources and meet deadlines.
• Collaborated with multiple departments to maximize workflow and efficiency.
• Safely and efficiently finished repairs while supporting team members with tasks.
• Provided insight and information to management regarding onsite improvement project specifications.
• Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
• Assembled complimentary gift baskets and champagne to greet VIP guests upon arrival.